[bcab] Re: Norton problem

Leon,
Thanks for your advice. However, the problem seems to have disappeared 
almost as magically as it appeared. There were a couple of updates which I 
have downloaded and installed. I don't know why this should have solved the 
problem but it seems that once you have all the updates, the problem 
disappears.

Iain.
----- Original Message ----- 
From: <editor@xxxxxxxxxxxxxx>
To: <bcab@xxxxxxxxxxxxx>
Sent: Monday, July 31, 2006 4:47 PM
Subject: [bcab] Re: Norton problem


Hi Ian, in my view the safest and best option is to completely remove all 
Norton products from your
system, using Symantec's own all-product removal tool.  This can be found at

http://tinyurl.com/4kave

It does a much tidier job than a manual clean up of a glitchy norton, which 
can be a nightmare.

After that it's up to you.  You could put Norton back on as a fresh install 
& it might not be so
glitchy.  However you could also consider using cheaper and more accessible 
products in place of it,
such as

AVG free edition
www.free.grisoft.com
or NOD32 anti virus (free trial available, full product £46 for 3 years)
https://secure.eset.co.uk/order/category.asp?intCategoryId=7

Both these products are as accessible as Norton to screen readers if not 
more so, and consume less
system memory than it does as well.

H T H - Leon Gilbert
editor, www.vipnews.org.uk

(PS: Many thanks to Steve Nutt for answering my question on Jaws & offscreen 
information).


----- Original Message ----- 
From: "Iain Lackie" <LACKIEI@xxxxxxxxxxxxxxxxxxx>
To: <bcab@xxxxxxxxxxxxx>
Sent: Monday, July 31, 2006 1:51 PM
Subject: [bcab] Re: Norton problem



So does this mean that Norton have let loose a corrupted update component?
If I uninstall and reinstall and then accept updates, will I not end up
again where I am now?

Iain
Iain Lackie, Commercial Systems,
01738 896183 int. (33) (770) 6183
lackiei@xxxxxxxxxxxxxxxxxxx



             "Stefan Pearson"
             <stefan.pearson@d
             olphinuk.co.uk>                                            To
             Sent by:                  <bcab@xxxxxxxxxxxxx>
             bcab-bounce@freel                                          cc
             ists.org
                                                                   Subject
                                       [bcab] Re: Norton problem
             31/07/2006 13:03


             Please respond to
             bcab@xxxxxxxxxxxx
                     g






Hi Tim & Iain,

It sounds to me as though you may have a corrupt installation of Norton
Anti virus, in particular with the Office Plug-in component.

I would recommend uninstalling Norton AV, then using the "Windows Install
Clean up utility" to remove the references to "Symantec" and "Norton", once
fully removed proceed with reinstalling Norton AV.

The "Windows Install Clean up utility" can be downloaded from:
http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe



Best Regards

Stefan Pearson

Technical Support
Dolphin Computer Access Ltd.



From: bcab-bounce@xxxxxxxxxxxxx [mailto:bcab-bounce@xxxxxxxxxxxxx] On
Behalf Of Iain Lackie
Sent: 31 July 2006 12:48
To: bcab@xxxxxxxxxxxxx
Subject: [bcab] Re: Norton problem



Tim,
At least your message lets me know that I am not alone. I too have done
full scans since this started to happen with nothing being found. I'll have
to try MS Word to see if I get simlar problems. I can only suppose that
there must have been some kind of Norton update between Friday evening and
Saturday which is causing this problem as I haven't done anything to my
system and it only started to happen on Saturday.

Iain

Iain Lackie, Commercial Systems,
01738 896183 int. (33) (770) 6183
lackiei@xxxxxxxxxxxxxxxxxxx
Inactive hide details for "Tim Gebbels" <tim@xxxxxxxxxxxxxxxxxxxxxx>"Tim
Gebbels" <tim@xxxxxxxxxxxxxxxxxxxxxx>


                         "Tim
                         Gebbels"
                         <tim@timg
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                         31/07/200                                 Subject
                         6 12:25
                                                [bcab] Norton problem

         Please respond to
         bcab@xxxxxxxxxxxxx






Hi Listers. Can anyone help?
On starting up my system, after Windows has launched, I'm getting two
dialogue boxes which I can't understand. The first says:
Please wait while Windows configures Norton 2006.
and the second says:
Norton 2006 does not support the repair feature. Uninstall and reinstall.
and there's an OK button. Clicking this produces an egg timer but there's
no hard disc activity and nothing happens.
I can get rid of this dialogue box but it reappears on launching MS Word
and Word has consequently become quite difficult to open.
I've carried out two full system scans in the last two days definitely with
the latest virus definition files from Symantec and no problem is reported.
What's going on?
Thanks v much in advance for any ideas.
Regards
Tim Gebbels


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