[bcab] Re: Norton problem

From: "Stefan Pearson" <stefan.pearson@xxxxxxxxxxxxxxx>
To: <bcab@xxxxxxxxxxxxx>
Date: Mon, 31 Jul 2006 16:20:40 +0100
Hi Iain,
 
I am not aware of a specific Norton update which has caused this
problem, this may or may not be the case.  However based on your
description of the fault the steps provided would be those which I would
take to resolve the problem.
 
If you follow the steps provided and only experience the fault again
once the Norton updates have been re-applied then it is highly likely
that the fault is with the update, in which case it may be worth
consulting Symantec.
Best Regards

Stefan Pearson

Technical Support
Dolphin Computer Access Ltd. 


  _____  

From: bcab-bounce@xxxxxxxxxxxxx [mailto:bcab-bounce@xxxxxxxxxxxxx] On
Behalf Of Iain Lackie
Sent: 31 July 2006 13:51
To: bcab@xxxxxxxxxxxxx
Subject: [bcab] Re: Norton problem



So does this mean that Norton have let loose a corrupted update
component? If I uninstall and reinstall and then accept updates, will I
not end up again where I am now?

Iain
Iain Lackie, Commercial Systems,
01738 896183 int. (33) (770) 6183
lackiei@xxxxxxxxxxxxxxxxxxx
 "Stefan Pearson" <stefan.pearson@xxxxxxxxxxxxxxx>




                                "Stefan Pearson"
<stefan.pearson@xxxxxxxxxxxxxxx> 
                                Sent by: bcab-bounce@xxxxxxxxxxxxx 

                                31/07/2006 13:03 
        
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Subject

[bcab] Re: Norton problem       
                

Hi Tim & Iain,

It sounds to me as though you may have a corrupt installation of Norton
Anti virus, in particular with the Office Plug-in component.

I would recommend uninstalling Norton AV, then using the "Windows
Install Clean up utility" to remove the references to "Symantec" and
"Norton", once fully removed proceed with reinstalling Norton AV.

The "Windows Install Clean up utility" can be downloaded from:
http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983
a48d5e1bd/msicuu2.exe
<http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-98
3a48d5e1bd/msicuu2.exe> 


Best Regards

Stefan Pearson

Technical Support
Dolphin Computer Access Ltd. 



  _____  

From: bcab-bounce@xxxxxxxxxxxxx [mailto:bcab-bounce@xxxxxxxxxxxxx] On
Behalf Of Iain Lackie
Sent: 31 July 2006 12:48
To: bcab@xxxxxxxxxxxxx
Subject: [bcab] Re: Norton problem


Tim,
At least your message lets me know that I am not alone. I too have done
full scans since this started to happen with nothing being found. I'll
have to try MS Word to see if I get simlar problems. I can only suppose
that there must have been some kind of Norton update between Friday
evening and Saturday which is causing this problem as I haven't done
anything to my system and it only started to happen on Saturday.

Iain

Iain Lackie, Commercial Systems,
01738 896183 int. (33) (770) 6183
lackiei@xxxxxxxxxxxxxxxxxxx
 "Tim Gebbels" <tim@xxxxxxxxxxxxxxxxxxxxxx>



                                        "Tim Gebbels"
<tim@xxxxxxxxxxxxxxxxxxxxxx> 
                                Sent by: bcab-bounce@xxxxxxxxxxxxx 

                                        31/07/2006 12:25 

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[bcab] Norton problem   
                

Hi Listers. Can anyone help?
On starting up my system, after Windows has launched, I'm getting two
dialogue boxes which I can't understand. The first says:
Please wait while Windows configures Norton 2006.
and the second says:
Norton 2006 does not support the repair feature. Uninstall and
reinstall.
and there's an OK button. Clicking this produces an egg timer but
there's no hard disc activity and nothing happens.
I can get rid of this dialogue box but it reappears on launching MS Word
and Word has consequently become quite difficult to open.
I've carried out two full system scans in the last two days definitely
with the latest virus definition files from Symantec and no problem is
reported.
What's going on?
Thanks v much in advance for any ideas.
Regards
Tim Gebbels 

"Organisations are able to welcome all Dolphin Pen users by making their
systems Dolphin Friendly. Simply download the free Dolphin Interceptor
from the Dolphin website, to make your systems 'Dolphin Friendly'." 

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[bcab] Re: Norton problem

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