[bcab] Re: Norton problem

From: Iain Lackie <LACKIEI@xxxxxxxxxxxxxxxxxxx>
To: bcab@xxxxxxxxxxxxx
Date: Mon, 31 Jul 2006 13:51:03 +0100

So does this mean that Norton have let loose a corrupted update component?
If I uninstall and reinstall and then accept updates, will I not end up
again where I am now?

Iain
Iain Lackie, Commercial Systems,
01738 896183 int. (33) (770) 6183
lackiei@xxxxxxxxxxxxxxxxxxx


                                                                       
             "Stefan Pearson"                                          
             <stefan.pearson@d                                         
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Hi Tim & Iain,

It sounds to me as though you may have a corrupt installation of Norton
Anti virus, in particular with the Office Plug-in component.

I would recommend uninstalling Norton AV, then using the "Windows Install
Clean up utility" to remove the references to "Symantec" and "Norton", once
fully removed proceed with reinstalling Norton AV.

The "Windows Install Clean up utility" can be downloaded from:
http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe



Best Regards

Stefan Pearson

Technical Support
Dolphin Computer Access Ltd.



From: bcab-bounce@xxxxxxxxxxxxx [mailto:bcab-bounce@xxxxxxxxxxxxx] On
Behalf Of Iain Lackie
Sent: 31 July 2006 12:48
To: bcab@xxxxxxxxxxxxx
Subject: [bcab] Re: Norton problem



Tim,
At least your message lets me know that I am not alone. I too have done
full scans since this started to happen with nothing being found. I'll have
to try MS Word to see if I get simlar problems. I can only suppose that
there must have been some kind of Norton update between Friday evening and
Saturday which is causing this problem as I haven't done anything to my
system and it only started to happen on Saturday.

Iain

Iain Lackie, Commercial Systems,
01738 896183 int. (33) (770) 6183
lackiei@xxxxxxxxxxxxxxxxxxx
Inactive hide details for "Tim Gebbels" <tim@xxxxxxxxxxxxxxxxxxxxxx>"Tim
Gebbels" <tim@xxxxxxxxxxxxxxxxxxxxxx>

                                                                       
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Hi Listers. Can anyone help?
On starting up my system, after Windows has launched, I'm getting two
dialogue boxes which I can't understand. The first says:
Please wait while Windows configures Norton 2006.
and the second says:
Norton 2006 does not support the repair feature. Uninstall and reinstall.
and there's an OK button. Clicking this produces an egg timer but there's
no hard disc activity and nothing happens.
I can get rid of this dialogue box but it reappears on launching MS Word
and Word has consequently become quite difficult to open.
I've carried out two full system scans in the last two days definitely with
the latest virus definition files from Symantec and no problem is reported.
What's going on?
Thanks v much in advance for any ideas.
Regards
Tim Gebbels


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Follow-Ups:

[bcab] Re: Norton problem
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References:
- [bcab] Re: Norton problem
  - From: Stefan Pearson

[bcab] Re: Norton problem

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