[bcab] Re: Norton problem

Hi Tim & Iain,
 
It sounds to me as though you may have a corrupt installation of Norton
Anti virus, in particular with the Office Plug-in component.
 
I would recommend uninstalling Norton AV, then using the "Windows
Install Clean up utility" to remove the references to "Symantec" and
"Norton", once fully removed proceed with reinstalling Norton AV.
 
The "Windows Install Clean up utility" can be downloaded from:
http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983
a48d5e1bd/msicuu2.exe
 

Best Regards

Stefan Pearson

Technical Support
Dolphin Computer Access Ltd. 


  _____  

From: bcab-bounce@xxxxxxxxxxxxx [mailto:bcab-bounce@xxxxxxxxxxxxx] On
Behalf Of Iain Lackie
Sent: 31 July 2006 12:48
To: bcab@xxxxxxxxxxxxx
Subject: [bcab] Re: Norton problem



Tim,
At least your message lets me know that I am not alone. I too have done
full scans since this started to happen with nothing being found. I'll
have to try MS Word to see if I get simlar problems. I can only suppose
that there must have been some kind of Norton update between Friday
evening and Saturday which is causing this problem as I haven't done
anything to my system and it only started to happen on Saturday.

Iain

Iain Lackie, Commercial Systems,
01738 896183 int. (33) (770) 6183
lackiei@xxxxxxxxxxxxxxxxxxx
 "Tim Gebbels" <tim@xxxxxxxxxxxxxxxxxxxxxx>




                                "Tim Gebbels"
<tim@xxxxxxxxxxxxxxxxxxxxxx> 
                                Sent by: bcab-bounce@xxxxxxxxxxxxx 

                                31/07/2006 12:25 
        
        Please respond to
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Subject

[bcab] Norton problem   
                

Hi Listers. Can anyone help?
On starting up my system, after Windows has launched, I'm getting two
dialogue boxes which I can't understand. The first says:
Please wait while Windows configures Norton 2006.
and the second says:
Norton 2006 does not support the repair feature. Uninstall and
reinstall.
and there's an OK button. Clicking this produces an egg timer but
there's no hard disc activity and nothing happens.
I can get rid of this dialogue box but it reappears on launching MS Word
and Word has consequently become quite difficult to open.
I've carried out two full system scans in the last two days definitely
with the latest virus definition files from Symantec and no problem is
reported.
What's going on?
Thanks v much in advance for any ideas.
Regards
Tim Gebbels



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