[bcab] Fw: Bt Broadband Tonm Read
- From: "Dorothy Ingram-Gorban" <dorothy.ingram-gorban@xxxxxxxxx>
- To: <bcab@xxxxxxxxxxxxx>
- Date: Sun, 25 Mar 2007 14:24:14 +0100
May I please Post I have sent to Jaws list not sure if or when it will
posted but it is not just a Jaws problem but one of Communications and
maybe some of you are or have experienced a similar position so kindly
Post if you can Dorothy.
----- Original Message -----
From: "Dorothy Ingram-Gorban" <dorothy.ingram-gorban@xxxxxxxxx>
To: <jaws-uk@xxxxxxxxxxxxx>
Sent: Sunday, March 25, 2007 2:00 PM
Subject: Bt Broadband Tonm Read
I have a problem and am not sure how alike mine is to yours. I lost my
phone line connection last Wednesday evening. I also lost my Broadband
connection and laptop same time.
just before it completely vanished I tried the faults department 151 it
said "you are not a Bt customer" I have not ever been with any other I
managed to do the 195 and an operator said she could not type in my Tel
number it has to be from my phone, I insisted she hold on to me and
listen
whilst I did what the faults asked, she knew I was putting the right Tel
Number and was baffled as I was. She said she would ask an Engineer to
come
as I have something called TC total care. I managed whilst the line was
hissing and what sounded like running water could be heard to get Zen my
Broadband provider and they looked at the BT line and said it was
collapsing it seems you Broadband ISp can watch your line. I said each
time we have heavy rain I lose my line I am within a 1 -2 miles of the BT
Exchange. this happens so often I am pretty mad a Bt Man comes from
something called Outreach or reach out, you will know as Bt contracts out
work. He turns up not 24 hours later but days on Friday , my line which
has had tinkering noises going and the fault line tell me as they now
accept I am their client falt line say "fault is near you" whenn the Bt
Out
reach comes he picks up phone and says "nothing wrong with line I am
goind to send you a bill! I ask him for his name, he refuses to give it to
me. I say I cannot see whatever Id you have so your name please, he
clears
off. Later as my calls have been routed to a friends house we reverse the
procedure same Bt Man rings me and cuts off 3 times but doing 1471 I pick
up his number. He is bad tempered denies he refused to give me his name.
He
says you need BT wholesale I ask Zen and they say no it is Bt line. I
have to get in an Engineer to fix my Router an edimax and I have a
laptop
also no connection. engineer tinkers about a lot does not know what a Wep
number is I phone Zen who tell me how to tell him to find the WEP number
we
get a connection. on both. I am given a bill for £120 which I have to
pay
obviously. next day damned connection on laptop is gone again I phone
Engineer and he has to reset the Wireless and I ask him to give me my Wep
number. Meanwhile I phone three neighbours and all have Ok Wireless
connections. I ask is your Wireless secure encrypted. They have not a
clue
I say to you have a WEP number, Three families all professionals have no
idea
what a Wep number is. Ok sorry for this long saga, but Bt Outreach or
whatever the damned name is is not going to do a thing that eats into
their
profits, example,My cables need moving from a drain which gets waterlogged
three times a year. We do not have Cable in my bit of town I am stuck. I
cannot make them reroute my cables I am being sent a bill for a rude Bt
engineer. What would you do if you were .
Dorothy. I once wrote to the Chairman of BT Head office in fact I sent
him a complaint on audio tape and Head Office lost it. I was so angry by
now, I said I still have a few lousy BT shares and this Mr chairman is
why I am going to sell them and was it you Sir who appeared on Desert
Islands Discs saying how well you had done?
me?
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Other related posts:
- » [bcab] Fw: Bt Broadband Tonm Read
I have a problem and am not sure how alike mine is to yours. I lost my phone line connection last Wednesday evening. I also lost my Broadband connection and laptop same time. just before it completely vanished I tried the faults department 151 it said "you are not a Bt customer" I have not ever been with any other I managed to do the 195 and an operator said she could not type in my Telnumber it has to be from my phone, I insisted she hold on to me and listen
whilst I did what the faults asked, she knew I was putting the right TelNumber and was baffled as I was. She said she would ask an Engineer to come
as I have something called TC total care. I managed whilst the line was hissing and what sounded like running water could be heard to get Zen my Broadband provider and they looked at the BT line and said it was collapsing it seems you Broadband ISp can watch your line. I said each time we have heavy rain I lose my line I am within a 1 -2 miles of the BT Exchange. this happens so often I am pretty mad a Bt Man comes from something called Outreach or reach out, you will know as Bt contracts out work. He turns up not 24 hours later but days on Friday , my line which has had tinkering noises going and the fault line tell me as they nowaccept I am their client falt line say "fault is near you" whenn the Bt Out
reach comes he picks up phone and says "nothing wrong with line I am goind to send you a bill! I ask him for his name, he refuses to give it tome. I say I cannot see whatever Id you have so your name please, he clears
off. Later as my calls have been routed to a friends house we reverse the procedure same Bt Man rings me and cuts off 3 times but doing 1471 I pickup his number. He is bad tempered denies he refused to give me his name. He
says you need BT wholesale I ask Zen and they say no it is Bt line. Ihave to get in an Engineer to fix my Router an edimax and I have a laptop
also no connection. engineer tinkers about a lot does not know what a Wepnumber is I phone Zen who tell me how to tell him to find the WEP number we get a connection. on both. I am given a bill for £120 which I have to pay
obviously. next day damned connection on laptop is gone again I phone Engineer and he has to reset the Wireless and I ask him to give me my Wep number. Meanwhile I phone three neighbours and all have Ok Wirelessconnections. I ask is your Wireless secure encrypted. They have not a clue I say to you have a WEP number, Three families all professionals have no idea
what a Wep number is. Ok sorry for this long saga, but Bt Outreach orwhatever the damned name is is not going to do a thing that eats into their
profits, example,My cables need moving from a drain which gets waterlogged three times a year. We do not have Cable in my bit of town I am stuck. I cannot make them reroute my cables I am being sent a bill for a rude Bt engineer. What would you do if you were .Dorothy. I once wrote to the Chairman of BT Head office in fact I sent him a complaint on audio tape and Head Office lost it. I was so angry by now, I said I still have a few lousy BT shares and this Mr chairman is why I am going to sell them and was it you Sir who appeared on Desert Islands Discs saying how well you had done?
me?