[bcab] FW: IP Telephony

Evening,
 
    The following query came into BCAB this afternoon. If anyone can help me
with some information, I'd very much appreciate it. Thanks.
 
Léonie.
 
 
  _____  

Sent: 26 August 2008 17:06
To: info@xxxxxxxxxxx
Subject: IP Telephony

Hi
 
I don't know if you will be able to help, but I am struggling to fulfil a
request by a partially-sighted member of staff for a large button phone that
will work with our VOIP system, and have all the functionality offered by
the phone system. 
 
The user has extremely limited vision, and currently uses a BT Big Button
phone, but this does not give him the ability to transfer calls etc. We have
a Cisco system, and all of the IP phones available have very small buttons,
and functionality based on a small electronic display that he cannot see. We
have tried installing a softphone (Cisco IP Communicator), but this does not
work very well with Zoomtext (14x magnification), as the image is grainy and
unclear when magnified, and by the time he has navigated around the screen
to dial the number the call has timed out.
 
The user has asked for a larger phone terminal than the BT phone, but I
cannot find one any larger, and this would still not give the full range of
functionality on the VOIP system.  Can you suggest anything currently
available that may be suitable, or any modifications we could make on the
existing system that might improve matters? The only other thing I have
found that might work is a device from the US called Teletalk made by
Compusult, do you know if any UK organisations have had success with this
product?
 
He is registered blind, his sight is deteriorating, and so although I am
looking at solutions for a partially-sighted user I am thinking it may be
better to look for something that would suit someone with no sight. He also
has diabetes so anything based on touch is no good, am thinking of
speech-based solutions if there are any?

Other related posts: