[bcab] DUPLICATE FOLDERS IN OUTLOOK

Hello everyone

My sighted volunteer has been trying to solve a problem for me following
advice from Microsoft, but so far no luck, so I wonder whether anyone else
has had the same trouble.

When we installed Office 2003 basic we noticed that all the folders in
Outlook are duplicated.  At the bottom of the first list it starts again
with "personal folders closed", and on arrowing right to open it we find all
the folders listed again.  Opening any of the lower folders reveals the
contents to be the same as the upper ones.

Microsoft suggests going into mail on the control panel, choosing data
files, and there should be two personal folders on the list.  Removing the
lower one should solve the problem.  However, the data files list only shows
one instance of personal folder.  My friend has searched for other answers,
but to no avail.

No harm seems to be occurring, so in a way we don't think there is anything
to worry about, but we are irritated that we cannot solve this problem, so
any suggestions would be much appreciated.  My friend downloaded a whole lot
of updates from Microsoft today to get us up to speed, but the Outlook
problem persists.

Many thanks in anticipation.

Wendy
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