[bcab] Re: Citrix mainframe.

Thanks, Tristram

Unfortunately, it doesn't look as though this is the answer in my case as, 
even if I were to use the route you mention, I can't specify a particular 
server because there would be no guarantee that a free connection would be 
available due to the workload manager/balancer.  Also, our connections are 
normally browser-based.

However, I shall run your suggestion past one of my colleagues.

Thanks again.


Regards 



  Richard Bartholomew
  ISOS Enterprise Middleware
  Standard Life Employee Services Limited
  8 Glenogle Road, Edinburgh, EH3 5HN
  Phone: 0131 245 1667 





"Tristram Llewellyn" <tristram.llewellyn@xxxxxxxxxxxxxxxxxxx> 
Sent by: bcab-bounce@xxxxxxxxxxxxx
26/09/2008 15:09
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[bcab] Re: Citrix mainframe.






Hello Richard
 
You may missunderstand me that I am some kind of CITRIX guru whcih I 
certainly am not we don't tend to deal with intimate configuration of 
these systems but telll customers what sort of things they need to do in 
order to make JAWS/Magic work.  However I think in the case of CITRIX 
Program Neighbourhood (assuming this is what you use) it would be a 
question of creating a new connection on the specific client PC.  When you 
go through that wizard process it is possible to direct it to a specific 
server in your farm.   For other clients I am not sure whether it is 
possible or what process you would need to go through but someone in your 
IT department should be able to answer those questions.
 
Regards.

Tristram Llewellyn
Sight and Sound Technology
Technical Support
www.sightandsound.co.uk

Mail:
Tristram: tristram.llewellyn@xxxxxxxxxxxxxxxxxxx
Technical: Support@xxxxxxxxxxxxxxxxxxx
General ? info@xxxxxxxxxxxxxxxxxxx

Phone:
Support line: 0845 634 7979

Sight and Sound Technology Limited is a company registered in England and 
Wales, with company number 1408275. 

Sight and Sound Technology
Welton House North Wing
Summerhouse Road
Moulton Park
Northampton
NN3 6WD
 
VAT Number ? GB 860 2121 66.

 

From: bcab-bounce@xxxxxxxxxxxxx [mailto:bcab-bounce@xxxxxxxxxxxxx] On 
Behalf Of Richard Bartholomew
Sent: Friday, September 26, 2008 1:47 PM
To: bcab@xxxxxxxxxxxxx
Subject: [bcab] Re: Citrix mainframe.


Hi, Tristram 

>> onto numbers 
sometimes in the hundreds of machines in server farms, however this can 
usually be resolved 

I'd be interested to learn how to resolve this, please, as it's a problem 
I've faced without an obvious solution because of workload balancing. 
Consequently, we're going down the road of Terminal Services with a VDI 
session although this precludes JAWS as it doesn't work with VMWare. 

Any advice grately and gratefully received! 


Regards 



 Richard Bartholomew
 ISOS Enterprise Middleware
 Standard Life Employee Services Limited
 8 Glenogle Road, Edinburgh, EH3 5HN
 Phone: 0131 245 1667 




"Tristram Llewellyn" <tristram.llewellyn@xxxxxxxxxxxxxxxxxxx> 
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26/09/2008 13:13 

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[bcab] Re: Citrix mainframe.








We deal with quite a number of CITRIX remote access installations.  In
the early days people were very averse to insstalling the JAWS
components but in most recent times I haven't come accross any
objections to this.  Partly this is because it is possible to install
the necessary components without having to restart the server which is
probably what would really frighten the admins.  A more common problem
is that of assigning machines for the client PC to hit as it is not
usually feasable to put Dolphin or JAWS or whoever's onents onto numbers
sometimes in the hundreds of machines in server farms, however this can
usually be resolved.

On the issue of problem stated I think the user or someone on their
behalf should contact Dophin Support for assistance.  This is a complex
area and one tthing that may not work right out of the box.  Also I
imagine Dophin do something similar as does JAWS/Magic by communicating
directlyl between remote and client PCs avoiding sound channels at all
but Dolphin Support should be able to help with that aspect of it.
There also many other things in the path of communication
notwithstanding various different configurations that can cause problems
in this area.


Regards.

Tristram Llewellyn
Sight and Sound Technology
Technical Support
www.sightandsound.co.uk

Mail:
Tristram: tristram.llewellyn@xxxxxxxxxxxxxxxxxxx
Technical: Support@xxxxxxxxxxxxxxxxxxx
General - info@xxxxxxxxxxxxxxxxxxx

Phone:
Support line: 0845 634 7979

Sight and Sound Technology Limited is a company registered in England
and Wales, with company number 1408275. 

Sight and Sound Technology
Welton House North Wing
Summerhouse Road
Moulton Park
Northampton
NN3 6WD
 
VAT Number - GB 860 2121 66.



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e-mails are risk free and are not responsible for any related damage or 
unauthorised alteration of e-mails by third parties after sending.

For more information on Standard Life group, visit our website 
http://www.standardlife.com/

Standard Life plc (SC286832), Standard Life Assurance Limited* (SC286833) 
and Standard Life Employee Services Limited (SC271355) are all registered 
in Scotland at Standard Life House, 30 Lothian Road, Edinburgh EH1 2DH. 
*Authorised and regulated by the Financial Services Authority. 0131 225 
2552. Calls may be recorded/monitored. Standard Life group includes 
Standard Life plc and its subsidiaries.

Please consider the environment. Think - before you print.

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