[bcab] Re: BtBroadbandHelpContinued

Thank you Tom then what am I using? I have a Wireless router called Edimax and desktop is Wired in but laptop goes via the Wireless Router. The computerman had to come back the next day as the laptop did not hold its connection, I should have made sure my Toshiba satellite Pro which in fact is home had internal Wireless it has a card stuck at the side and he had to fiddle with that. I was told only about a local Computerman called The Guru, seems from his bill, that is what he calls himself. £120 is what I paid him. he did not know how to find a number called a Wep number. with the line just holding Zen said he had to type something in Run and you find it like that. . I had the EEdimac before I switched to Zen. I asked him if it was secure and he said yes. so long as I need British telecom I have no choice I only know that in wet weather my connection or phone line fails and I do not have access to Cable. Bt Open reach belong to Bt and they will not do a decent line repair. Complain! I have repeatedly but I am stuck with them. If Zen could see my line "collapsing and wavering" why can't Bt? the faults line on 151 kept saying "this is not a Bt line" now that is the last straw. The Open Reach man said will send me a bill, because when he turned up they had I assumed tinkered with it. I have had this for ever. this is a town with Wells in it Springs but to put Bt cables in a drain with drains taking I imagine sewage and other water seems mad. I will try to do your test. Incidentally I asked the computerman about my neighbours Wireless as they do not seem to have problems. one has something called a Belkins and another something Nizel. however they do not lose their phone line several times a year, this means I in the whole street am the only person so it must be my phone cables. In the past they used to send a man who could only go "up a pole not underground" as his contract did not permit him to go underground, I would eventually say and this before Open Reach, please send 2 men 1 who contract will let him climb up a pole and another underground. Incidentally the point I made about Bt only guaranteeing the first point into the house is correct and that only for 1 year. Why? they said they cannot see if the copper wire is degrading As for me I am utterly confused I do not know what a Wpa is tristram mentioned Wpa in a Post I have I think adsl with a port which think but an not sure of 110 something Pop server. I think it is Pop out and something else in or the other way about. I do know one thing however and that is the way the laptop and desktop are set up matters as in Freeserve days one Engineer assumed it did not matter if it said Freeserve on 1 and Wannado on the other. it would not work regardless of what the Website said you had to have both exactly the same. Incidentally I asked the computerman if he could eliminate all traces of Freeserve from laptop but he said no. it is imbedded.Charles Crisp understands this it seems it is due tobeing put on with a CD on desktop it was put on manually. It is not in accounts but Freeserve is lurking on the system you cannot kill it off or do anything It is a registry level job and no way was the computerman goind to touch the Registry Perhaps I should say thank God for that. Dorothy. ----- Original Message ----- From: "TOM REID" <tom.reid2@xxxxxxxxxxxxxx> 
To: <bcab@xxxxxxxxxxxxx>
Sent: Saturday, March 31, 2007 11:01 AM
Subject: [bcab] Re: BtBroadbandHelpContinued



Hi Dorothy,
ethernet is a connection to the internet which uses a special network card and a different cable to what I had. I was using a USB cable.
You can test your speed at speedtester.bt.com. You put inyour phone number and start the test.
The thing I'm saying is that BT considers a pretty slow speed in terms of what they advertise as okay. 1.7 when it's upto 8.
I know nothing about techi stuff, but, that engineer of yours could have pulled out your phone connection, tested it and if he got a higher speed than the minimum, say it was alright. 

100 quid, bang.

Tom
----- Original Message ----- From: "Dorothy Ingram-Gorban" <dorothy.ingram-gorban@xxxxxxxxx> 
To: <bcab@xxxxxxxxxxxxx>
Sent: Friday, March 30, 2007 4:36 PM
Subject: [bcab] Re: BtBroadbandHelpContinued
tom what is Ethernet? I am still fighting the good fight with Bt. However no one believes I can use anything like my bandwidth so how can I measure it myself. Can you give any instructions as simply as possible. You mention Sky I do not think we have that. One half of the town has Cable TV but not my half so what are my alternatives if any? did you hear Working lunch on Bt charging for 1471 if you have a cheap package but only use their line? seems if you make 6 calls using your BT line a quarter they cannot take it away. BBC2 Working lunch today. Dorothy. ----- Original Message ----- From: "TOM REID" <tom.reid2@xxxxxxxxxxxxxx> 
To: <bcab@xxxxxxxxxxxxx>
Sent: Friday, March 30, 2007 3:22 PM
Subject: [bcab] BtBroadbandHelpContinued


plugging on to see what the speed problem might be on my line.
Changed from a USb to an Ethernet connection, and seems to be about a third up. Downstream of 2.5 as against 1.8.
The more interesting thing for people is the question of the fault threshhold. Given what someone was saying about sky and its promises.
The minimum for my line is around 1.7. Anything below that is considered a fault. That's pretty interesting when it is only about a fifth of the max promised. Part of my problem was that one of the broadband folks said there was a fault. This could simply mean the speed is dropping below their minimum threshhold and of course might say nothing about the physical line. They also say that we are not charged for speed but for usage. 

Tom

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