[bcab] Re: BT or not to BT

Duh!  Didn't realise it was cable... Best of luck then.


Phil Rigby wrote:

Hi Dj,

Well BT are certainly not involved in Virgin Media cable. The Virgin Media
lot will come and put another wire to your house so your data doesn't travel
anywhere on BT's local loop.

One other thing from the rant. I use a Netgear router and that has a
perfectly accessible web interface too. I think most of them do these days
so don't be put off by that fear I would say.

Cheers,
Phil.


-----Original Message-----
From: bcab-bounce@xxxxxxxxxxxxx [mailto:bcab-bounce@xxxxxxxxxxxxx]On
Behalf Of Dj Paddy
Sent: 30 June 2007 12:12
To: bcab@xxxxxxxxxxxxx
Subject: [bcab] Re: BT or not to BT


Hi Tiddy,

BT aren't involved are they on cable networks?

It's a completely different infastructure?

Dj Paddy

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----- Original Message -----
From: "TIDDYogg" <oggy@xxxxxxxxxxxxxx>
To: <bcab@xxxxxxxxxxxxx>
Sent: Saturday, June 30, 2007 10:43 AM
Subject: [bcab] Re: BT or not to BT



Nice rant... just one thing... isn't BT still responsible for the "local
loop"?
But at least you'll have Virgin's back-up.  I had trouble when I first
went to broadband with Madasafish, and they pushed BT to sort things out,
which happily, they did.
Best of luck.


Dj Paddy wrote:

Hi all,

Looks like we're going to be leaving BT for Virgin Media.

They can't get this broadband sorted.

We've had 5, yes 5 engineers out at the house.  Out of all but one new
what she, was up to.  They constantly wanted to measure signal, even
though yesterday morning a job was specifically booked to measure
throughput.  The engineer who was booked for the job told me,
" I wouldn't know anything about that"

When I explained that wholesale and retail couldn't even ping me he said,
"I'll get my collegue to call round as my wee XP laptop wouldn't be
powerful enough for that".

What sortive clowns are these guys employing?

There's been one gentleman in BT though that I have to take my hat off
to. He's a young fella like myself and we've screamed at engineers
together.

We've had the phone line isolated and the modem/router directly wired to
it.

We've had battery cleared off the line, then two weeks later a lady
engineer came and actually did clear the battery her male collegue was
meant to have cleardd.

We've had a new card, supposably fitted in the D Slam, (Exchange).

4pm hits and we drop to 40k for all downloads inside the UK servers, 19K
or below for outside.

I've been running speed tests and I'm coming back with 1700k out of a
possible 8128k.  We're in a good area, close to the exchange, (around
1500metres), and we recieve the full 8128 signal.

The place over there is a shambles.  I'm frankly pissed off by the lack
of knowledge their engineers have, this is compounded by them attempting
to hide behind jargon.

My XP laptop isnt' powerful enough to try and see if I can ping you....

He didn't have a clue what ping was!

Fair enough, alot of people I'm mailing this to might not.  This guy's a
field engineer for a broadband internet service provider!

He also tryed to give me BS about signal to noise ratio, and like with
the other gentleman I explained about Shannon's theary that's used to
formulate this.

Do these clowns talk this way to all home end users?

Anyways, we're paying these jokers £52 a month for really crappy 8MB
service plus all inclusive telephone calls to LAN lines in the UK.

I'm going to subscribe to £39 a month 20MB cable broadband, plus the
phone calls from Virgin Media.

I've been told by a technician in BT, (naming no names), that he's on it
at home and he really gets the speeds that are promised.

This guy's good and I trust his judgement.  Come on, anything has to be
better than this rubbish from BT!

I'm tired of arguing, researching and learning about DSL service and how
it works so I could force the engineers who did do work when they came
out to do what they where and are being payed to do!

We could go for another DSL provider but, yes there's a 50-50 chance
it'll be fine, even if it's using BT lines as they're testing fine.

I really think some routing table at least had went wrong somewhere on
the local network.

I dont' want to be writing another email though like this in a months
time because another one wont' listen.  Let's isolate it completely and
not use phone lines or broadband over them.

On that, anyone got any decent Linksys cable router recommendations?

I sold my WRT54G thinking this was going to be great with BT and am back
in the market for a wireless router that works with cable modems.  N
technology is a must.  I'm sure netgear and D Link are quite nice these
days along with Belcon but I've always used Linksys and I like they're
web utility.

I'll have a look at Linksys site but anything to look for would be handy.

Thanks for listening to my tails of woe.

My last piece of advice, educate yourselves or find someone who is more
technically minded to take charge because what I've experienced is that
they will hide behind anything they can including outsourced help desks.
They will blame everythign on you, I've had three routers and three
computers tested here.

I've just decided 8MB isnt' worth this hassle when i can go to Virgin and
woe be tide the first manager in BT who trys to tell me that they dont'
promise 8MB again!

I know they don't!  But 40k and below is not an acceptible level of
service on the low end of the scale!

My suspection is that it's too costly to send field engineer's out and
delay tactics may be being applyed in the gise of support.


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