[bcab] BT Broadband Help Utility

I'm not writing with a problem on this I'm actually writing to let you guys know my experience of it.
I was on the phone with a good friend earlier today and we where chatting back and forth about computer entworks and the topic of my extremely slow download speeds came up. 

We're on BT Broadband Option 3 here, which is what 4 or 6mb?
Anyway's I'm downloading from a host of websites at on average 20, sometimes as nlow as 15k and no higher than 70k. Even at the beginning of a transfer. 

No servers or peer to peer running at these times.
So i thought I'd check out the above program. We joked about how it might be unusable and indeed it may have been. I found it very useible in it's latest release.
There's about 5 links that dont' read because I think they're written in XML and therefore the tagging etc is different to HTML.
All i did was remember what they did and got myself into a live online support chat with a BT technician! 

It's open 24-7 365.  Very useible with JFW v6 and Win Eyes v6.1.
I didn't get really that much helpful advice. Basically told to bog off and come back on the 28th because the service was put in on the 18th and we need to wait ten days. It'll be monitored for poro service. I'd say anyone getting 15k on a 4 to 6mb connection has poor service but... Hey! i'm not going to be cranky, I'm quite jazzed that the online support screen read lovely!
That's all, just wanted to tell and advise others not to rule it out as an option.
It's a bit BS about detecting security stuff and hardware specs for the computer health but it's a broadband support utility. 

They probably through that feature in, in the last minute.

grins
Dj Paddy 
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