[bactttoma] The so called corporate responsibility of Telstra

  • From: steven taylor <steven_taylor10@xxxxxxxxxxx>
  • To: bactttoma@xxxxxxxxxxxxx
  • Date: Fri, 9 Apr 2010 16:27:38 +1000

Hi folks.

Find my comments at the end of this article.

Corporate Responsibility Matters: March 2010 - Telstra
----- Original Message ----- 
From: Telstra Corporate Responsibility 
To: Frank Nowlan 
Sent: Friday, April 09, 2010 11:47 AM
Subject: Corporate Responsibility Matters: February 2010


           UPDATE » March 2010 

           This newsletter provides you with a regular update on Telstra’s 
performance as a responsible corporate citizen.  

           It contains stories that reflect our corporate responsibility 
approach – that is, our commitment to employee engagement, community 
investment, the environment, products and innovation, customer service and 
ethics and governance.



                   a.. Raising the stakes of engagement 
                   b.. Telstra CEO in the Northern Territory 
                   c.. Home telephones key for job hunting and social support 
                   d.. Telstra teams with MCA to take art outside the gallery 
walls

                   e.. Telstra’s commitment to Australia’s emergency 
services



           RAISING THE STAKES OF ENGAGEMENT 

           Effective stakeholder engagement is an important value creating 
activity for Telstra. This month we highlight a new initiative and two news 
stories that demonstrate how we’re improving the quality of stakeholder 
relations, including:



             a.. The launch of a new website T[community] to enable Telstra 
Licensees, Retail Dealer staff and Call Centre Industry Partners to collaborate 
online; 
             b.. Telstra being noted for our interactive, user-friendly online 
newsroom in a Burston-Marstellar survey; and 
             c.. Telstra being named number one in analyst relations 
effectiveness from amongst 20 leading firms in Australia, New Zealand and Asia.



           TELSTRA CEO IN THE NORTHERN TERRITORY 

           While recently in Darwin, Telstra’s CEO David Thodey announced a 
partnership with One Laptop Per Child Australia, Telstra’s continued support 
for the Telstra Art Award and launched Telstra’s first Reconciliation Action 
Plan (RAP).




                   a.. One Laptop Per Child 
                   b.. Telstra Art Award 
                   c.. Telstra RAP 

           HOME TELEPHONES KEY FOR JOB HUNTING AND SOCIAL SUPPORT 

           Almost seventy five percent of people on a low income still consider 
their home telephone their most important service with many relying on it for 
job hunting and social support. Telstra’s Access for Everyone programs have 
provided more than $1 billion in assistance since 2002, and has partnerships 
with over 4,000 community agencies across Australia, helping low income 
customers stay connected in tough times.



           TELSTRA TEAMS WITH MCA TO TAKE ART OUTSIDE THE GALLERY WALLS 

           The Museum of Contemporary Art (MCA) and Telstra announced a new 
technology partnership to help take contemporary art to rural and remote parts 
of the country and build a wider global audience for Australian artists. The 
program will deliver an exceptional body of content via the web giving access 
to the museum’s collection, artists and programs and to demonstrate how 
digital and online technologies can be integrated into our major cultural 
institution.



           TELSTRA'S COMMITMENT TO AUSTRALIA'S EMERGENCY SERVICES 

           Telstra demonstrated its commitment to communications innovation for 
Australia’s emergency services, unveiling the Group Radio Solution at the 
Association of Public-Safety Communications Officials conference in Melbourne. 
The Group Radio Solution has the potential to simplify the way emergency 
service organisations communicate.






           » If you have feedback on this Update or on any aspect of Telstra's 
corporate responsibilities,
           you can email us at cr@xxxxxxxxxxxxxxxx
           » If you no longer wish to receive this newsletter you can 
unsubscribe here
           » We keep all email addresses completely confidential. View our 
privacy statement.
           » For more information visit our Corporate Responsibility website.


     Having trouble reading this newsletter? Click here to view online

---

Steven's comments.

They are kidding right?

1.  The Telstra disability office now only deals with Telstra landline 
customers.

In other words, if you have got a disability, and you have an issue with 
Telstra mobile service or bigpond, you usually get the run around, you are 
transferred from one department to another, even worse you end up back where 
you started from the disability section, and then you give up, because the only 
solution is to contact the telicommunications ombudsman.

2.  Once again wonderful claims are made about resolving problems for people on 
low incomes.  But this is fact.

Telstra have a home prepaid service in other words you recharge an account and 
before you make a call, you pick up the phone follow recorded voice prompts and 
enter the number.

Not a bad service, but here's the issue.

You cannot recharge the account through b pay, because there is no code.  Worse 
still, you can't recharge online, or through your debit card or through your 
credit card.

So your only solution is to get recharge cards on pieces of paper which use the 
smallest print possible and not all supermarkets stock the cards even though 
they are suppose to do so.

3.  I don't claim to be an internet expert, but I've researched every single 
Telstra site I can lay my hands and ears upon, and I can't find absolutely 
anything to suggest Telstra has a tty service, let alone phones or directory 
assistance.

4.  Oh great, they're giving every child a laptop.  Hope they are also being 
careful enough to explain the internet bigpond fine print.

Corporately Responsible, sorry Telstra still no and not yet.

Cheers.

Steven.


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