[bactttoma] The so called corporate responsibility of Telstra
- From: steven taylor <steven_taylor10@xxxxxxxxxxx>
- To: bactttoma@xxxxxxxxxxxxx
- Date: Fri, 9 Apr 2010 16:27:38 +1000
Hi folks.
Find my comments at the end of this article.
Corporate Responsibility Matters: March 2010 - Telstra
----- Original Message -----
From: Telstra Corporate Responsibility
To: Frank Nowlan
Sent: Friday, April 09, 2010 11:47 AM
Subject: Corporate Responsibility Matters: February 2010
UPDATE » March 2010
This newsletter provides you with a regular update on Telstra’s
performance as a responsible corporate citizen.
It contains stories that reflect our corporate responsibility
approach – that is, our commitment to employee engagement, community
investment, the environment, products and innovation, customer service and
ethics and governance.
a.. Raising the stakes of engagement
b.. Telstra CEO in the Northern Territory
c.. Home telephones key for job hunting and social support
d.. Telstra teams with MCA to take art outside the gallery
walls
e.. Telstra’s commitment to Australia’s emergency
services
RAISING THE STAKES OF ENGAGEMENT
Effective stakeholder engagement is an important value creating
activity for Telstra. This month we highlight a new initiative and two news
stories that demonstrate how we’re improving the quality of stakeholder
relations, including:
a.. The launch of a new website T[community] to enable Telstra
Licensees, Retail Dealer staff and Call Centre Industry Partners to collaborate
online;
b.. Telstra being noted for our interactive, user-friendly online
newsroom in a Burston-Marstellar survey; and
c.. Telstra being named number one in analyst relations
effectiveness from amongst 20 leading firms in Australia, New Zealand and Asia.
TELSTRA CEO IN THE NORTHERN TERRITORY
While recently in Darwin, Telstra’s CEO David Thodey announced a
partnership with One Laptop Per Child Australia, Telstra’s continued support
for the Telstra Art Award and launched Telstra’s first Reconciliation Action
Plan (RAP).
a.. One Laptop Per Child
b.. Telstra Art Award
c.. Telstra RAP
HOME TELEPHONES KEY FOR JOB HUNTING AND SOCIAL SUPPORT
Almost seventy five percent of people on a low income still consider
their home telephone their most important service with many relying on it for
job hunting and social support. Telstra’s Access for Everyone programs have
provided more than $1 billion in assistance since 2002, and has partnerships
with over 4,000 community agencies across Australia, helping low income
customers stay connected in tough times.
TELSTRA TEAMS WITH MCA TO TAKE ART OUTSIDE THE GALLERY WALLS
The Museum of Contemporary Art (MCA) and Telstra announced a new
technology partnership to help take contemporary art to rural and remote parts
of the country and build a wider global audience for Australian artists. The
program will deliver an exceptional body of content via the web giving access
to the museum’s collection, artists and programs and to demonstrate how
digital and online technologies can be integrated into our major cultural
institution.
TELSTRA'S COMMITMENT TO AUSTRALIA'S EMERGENCY SERVICES
Telstra demonstrated its commitment to communications innovation for
Australia’s emergency services, unveiling the Group Radio Solution at the
Association of Public-Safety Communications Officials conference in Melbourne.
The Group Radio Solution has the potential to simplify the way emergency
service organisations communicate.
» If you have feedback on this Update or on any aspect of Telstra's
corporate responsibilities,
you can email us at cr@xxxxxxxxxxxxxxxx
» If you no longer wish to receive this newsletter you can
unsubscribe here
» We keep all email addresses completely confidential. View our
privacy statement.
» For more information visit our Corporate Responsibility website.
Having trouble reading this newsletter? Click here to view online
---
Steven's comments.
They are kidding right?
1. The Telstra disability office now only deals with Telstra landline
customers.
In other words, if you have got a disability, and you have an issue with
Telstra mobile service or bigpond, you usually get the run around, you are
transferred from one department to another, even worse you end up back where
you started from the disability section, and then you give up, because the only
solution is to contact the telicommunications ombudsman.
2. Once again wonderful claims are made about resolving problems for people on
low incomes. But this is fact.
Telstra have a home prepaid service in other words you recharge an account and
before you make a call, you pick up the phone follow recorded voice prompts and
enter the number.
Not a bad service, but here's the issue.
You cannot recharge the account through b pay, because there is no code. Worse
still, you can't recharge online, or through your debit card or through your
credit card.
So your only solution is to get recharge cards on pieces of paper which use the
smallest print possible and not all supermarkets stock the cards even though
they are suppose to do so.
3. I don't claim to be an internet expert, but I've researched every single
Telstra site I can lay my hands and ears upon, and I can't find absolutely
anything to suggest Telstra has a tty service, let alone phones or directory
assistance.
4. Oh great, they're giving every child a laptop. Hope they are also being
careful enough to explain the internet bigpond fine print.
Corporately Responsible, sorry Telstra still no and not yet.
Cheers.
Steven.
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