Hi folks. What is amazing is the huge amount of solutions available for accessing your bills. Some of these may require you writing to give the companies concerned permission to send you email, but this is easy. Direct Debit. I can't think of a bank who doesn't have this service. Moreover, there are banks who will give pensioners exemptions fromfees if the bank account is overdrawn. B pay. Probably the easiest and the most accessible solution for people who are blind, you can even get the majority of companies to send you their b pay reference numbers in braille large print and email vormats. Online payments. Whilst some websites are more accessible than others, most companies in Australia have and are making continual efferts to improve accessibility in relation to this option. Credit cards. Used responsibly, credit cards are a good solution, note, you should really only use this as an emergency solution, because most companies will charge you a credit card fee, not to mention the ridiculous interest charged on the majority of credit cards these days. Can companies send emails in any format? Yes, you will have to ask for this in writing, because most companies prefer pdf versions, however they will send you text files if you write to them. What about braille? Yes, you would be surprised at the number of Australian companies who are using a braille bill service and getting no publicity for doing so. What about large print? Yes, and most companies are no longer charging customers for producing this format and there are heaps of Australian companies doing this without publicity. How do I request an alternative format? I must say writing to a company really does the trick. This doesn't mean it can't be done over the telephone, however, if you send an account statement from the company you are writing to with a letter politely asking for another format, you will be surprised at what a difference this makes for your future bills and your future accounts and services. I hope this helps. Steven. To Leave bactttoma send an email to: bactttoma-request@xxxxxxxxxxxxx With "unsubscribe" in the subject or body of the message (without the quotes). Use "subscribe" instead if you want to re-subscribe to bactttoma. Use "info" to get your welcome message again or use "faq" to get the FAQ with the list guidelines in detail. These requests will give you more information on other commands like setting digest and vacation modes. To post to bactttoma, send email to: bactttoma@xxxxxxxxxxxxx Replies to emails on this list will go to the whole list by default. General information about bactttoma, ways to join, leave and set options is at: //www.freelists.org/list/bactttoma To contact the bactttoma moderators, send email to: steven_taylor10@xxxxxxxxxxx