atw: new words for corporate phenomena

There are two corporate phenomena,  documented below, for which there appear 
to be no words, and therefore some new words need to be invented.
PLEASE be aware: The purpose of this post is to develop a technical 
vocabulary, and NOT to enter into social comment or argument.  Any such 
comment is welcome offline.

1) I have been using the term "BLITZ" for the following:

The phenomena in which a telecommunication company runs a program through 
your phone account, picking up frequently called numbers and randomly 
inserting extra call charges to those same numbers.    (This may add  5% - 
30% to your phone bill, depending on other criteria like usage patterns, 
socio-economic area, housing type etc).    (A credit card company could do 
something similar too.  So could an aged care facility, but, in that case, 
it's more likely to be a manual operation.)
Examples of usage:
"" X" telephone company has been "blitzing" my account. They have blitzed my 
account by about 20%".
Can anyone come up with a better word than BLITZ or does that seem like a 
good one?  If not, why not?


2) Case 2:  A phenomena I have no name for yet, which is a kind of bullying.

This involves putting pressure on an individual to believe that they are the 
only one experiencing a fault situation, when actually the fault may be 
widespread.
eg:  "Nobody else has had this problem".
"You just dont know how to use it properly"                 or
"There must be something wrong with your "X device".

Could we call this phenomena "only oneism? or isolation pressure?  The Onan 
Syndrome."
It doesn't sound very good.
Any ideas?


erisalinsky@xxxxxxxxxxx
Tech writer/Procedures Analyst

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