This is a re-send of my original post, with the offending words changed. Curious how no-one addressed the perfectly obvious true intent of the mail. Too challenging? Too philosophical? Too deep? There is a process whereby everyone respectfully shares their personal understanding and perceptions, and together they reach a new understanding that each, alone could not have reached. It is essentially different from verbal combat where each person tries to destroy the argument (and reputation) of the other by any means available. Let's see if we can avoid combat and increase understanding, shall we? Christine (the NF in an SJ world) From: Christine Kent [mailto:cmkentau@xxxxxxxxx] Sent: Monday, 16 November 2009 7:29 PM To: 'austechwriter@xxxxxxxxxxxxx' Subject: RE: Re: Preferred font for corporate staff manuals Guys I know I am one of the few people on this group that has waded gung ho into the new Web 2.0 world. I have a number of blogs, a facebook account, a you tube channel, a twitter account that I rarely use, and dozens of other logins that I set up but never used to all sorts of weird and wonderful things. I belong to a number of social forums and conduct nearly all my business on or through the web. There is a reality "out there" that may be difficult to address because no-one is researching it and in fact, no-one can research it. Whether we like it or not, the non-business IT world has leapt a long way ahead of (or to the side of) the business IT world, and it is all moving at such a speed that research cannot possibly keep up. I have conjectured that youngsters are being trained how to think, how to learn and even how to read by the internet, which may even be exercising and training totally different neural pathways to mainstream academic education. There are no "experts" involved in designing this process. Web 2.0 junkies will get what they choose to get through blogs, facebook, social forums and the like. If someone sets the websites up in Arial (as per normal) they will learn to feel comfortable reading Arial. As high level reading is not a terribly necessary skill any more in their world (reading age 8 will probably about do it), and writing even less so, they don't need to be all that proficient - just good enough. My observation is that they read very little and what they do read, they skim read, meaning they miss detail. They get most of their education from one another and from YouTube. (There is nothing you cannot learn now on YouTube.) There is little they want to learn that they cannot learn from YouTube, high academic learning aside. If I need any instruction on common computer programs, I go to YouTube where some nice person will have videoed the process for me. If I want any news, I get it from the web. I set up feeds on particular topics to my Google account, so that it all comes to me. Even the news process and distribution has changed its form courtesy of the web. Font is one really trivial aspect of this change. I am well aware that this is all scattered and anecdotal, but how do we get it from the anecdotal to the researched? Who even knows this needs research, let alone has the dollars to research it. It is still mostly out of the gambit of educational and even corporate organisations, who still have the internet locked down to workers and students, and so are still are hugely unaware of what is happening. It's like the "real world" has closed the shutters against the tornado going on outside. There is a new world and new race of people living outside, but those shuttered inside are oblivious to their existence. All this means there CAN only be anecdotal evidence and observations from intelligent people (of whom I am one, Peter) to watch what is happening in stunned amazement and conjecture where it is taking us. Is there a point at which the exponential rate of change implodes? I don't know. It still seems to be accelerating at a seriously challenging rate. Dismiss it as nonsense at your peril. Christine