atw: Simpler documentation

In the Herald Sun, Melbourne, (pg 12) today:

Telstra yesterday moved to quell customer confusion over telephone contract=
s by saying it had begun a review to simplify its documentation.

The telecommunications giant said it would make its paperwork simpler and c=
learer to counter criticism that contracts were too complex.

The company was conducting the review with advice from the Australian Compe=
tition and Consumer Commission.<snip>

Among the changes, the BigPond internet application form was being cut from=
 22 to four pages, and Telstra's call centre consultants have been trained =
to use simpler language when answering customer inquiries.<snip>

_______________________
Sonja McShane
Technical Communicator
Tenix Defence Marine
sonja.mcshane@xxxxxxxxx
ph) (03) 9244 4065

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