Hi Debbie, What other form of Business case is there besides verbal? Are we talking Venn diagrams, ladder diagrams, logic plots, break-even charts, Return on Investment calculations, Ishikawa diagrams - or did you mean 'oral'? Brian. Debbie said: you should have: Business Case (often ends up being verbal, but shouldn't be) ****************************************************************************** The information contained in this e-mail and any attachment/s may be privileged and confidential and are intended for the recipient designated only. If you have received this e-mail in error, do not use, disseminate, distribute, or copy this e-mail and any attachment/s. However, please notify us either on telephone +612 9684 7777 or the sender via return e-mail and delete all copies of this transmission together with any attachment/s. Mitsubishi Electric Australia Pty. Ltd. has implemented anti-virus software, and whilst all care is taken, it is the recipient's responsibility to ensure that any attachments are scanned for viruses prior to use. ******************************************************************************