atw: Re: SnagIt / Icon rendering problem

Are you on Vista? This sounds suspiciously similar to conflicts caused by
incompatible video card drivers and Vista. Another issue may be the file
type you are saving to. I have had surprises with .png files too. Jpg and
bmp files are more reliable.
 
I am avoiding Vista like the plague. People, hate to say it, but Apple is
now looking REALLY good. I am probably going to go with an Apple in the next
few months. I will let everyone know how it pans out.
 
wjlewington@xxxxxxxxxx
 
WJL Consulting.
PO Box 404,
Liverpool, NSW
Australia, 1871
www.wjl.com.au <http://www.wjl.com.au/> 
Phone/facsimile: +61 2 9876 5345
Mobile/cell phone: +61 0408 612 752

-----Original Message-----
From: austechwriter-bounce@xxxxxxxxxxxxx
[mailto:austechwriter-bounce@xxxxxxxxxxxxx] On Behalf Of Bruce Ashley
Sent: Thursday, 21 February 2008 16:11
To: austechwriter@xxxxxxxxxxxxx
Subject: atw: SnagIt / Icon rendering problem



Hi Guys.

 

When I started this contract (6+ weeks ago), I installed FM7.1, Photoshop 7
and a trial version of SnagIt onto my Lenovo machine (has dual core + 1Gb
RAM). All worked well together as usual without any drama.

 

A couple of weeks ago, however, I upgraded to FM 8.0.1, reinstalled
Photoshop 7 and installed the full version of SnagIt 8.2.3. Now, it seems
that whenever I capture too many items to a directory, and then go into that
directory using either FM or Photoshop, the application I'm using crashes.
When I try to recapture again, SnagIt crashes.

 

It seems (visually at least), that when the icons are rendering on the
screen, there is some sort of conflict that causes the problem. The file
names display but when the icons associated with each start rendering on the
screen, only half display before the application crashes.

 

This has caused a lot of downtime this week, reinstalling software,
rebuilding my machine and finally rebuilding another machine; all to no
avail.

 

I have sent queries to SnagIt support and spent several hours trawling the
Internet also to no avail (and SnagIt support seems to be missing in
action).

 

My work-around is to ensure that the SnagIt target directory does not
contain more than 10 screen captures but this is a real pain.

 

Has anyone else come across this problem before? I've used previous versions
of these applications for over a decade and never seen this issue before.

 

Cheers,

 

Bruce


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