atw: Re: SnagIt / Icon rendering problem

Best of luck with seeing what else is out there.  I worked a contract where
they refused to buy me a screen capture utility.  So I went through all the
free trials.  I started with the 1 month of SnagIt, then anything else I
could find.  That was a few years back, but nothing else came close.

 

I have worked out how to get around the problems I have been experiencing
with SnagIt/2007.  I am very disciplined about when and how I use the Object
capture.  I have my cursor on the object before I start, and don’t ever run
it across a page.  That stops SnagIt from getting all snagged up trying to
find too many objects.  I find it ludicrous that their support could not
simulate the problem and so denied that it was there.  It has occurred
across two different computers, each with a generous amount of RAM.

 

Maybe their support team is overwhelmed – like everyone else – trying to
manage Vista?  Maybe the Vista compatible package is not backwards
compatible – like Vista itself?

 

ck

 

From: austechwriter-bounce@xxxxxxxxxxxxx
[mailto:austechwriter-bounce@xxxxxxxxxxxxx] On Behalf Of bja
Sent: Thursday, 21 February 2008 11:13 PM
To: austechwriter@xxxxxxxxxxxxx
Subject: atw: Re: SnagIt / Icon rendering problem

 

Hi Christine,

 

It does relate I think. It shows a potential instability in an application I
have been happily using and advocating for over ten years.

 

It might be time to see what else is out there, particularly since the
SnagIt support team STILL have not returned my email and it has now been
over 48 hours.

 

Thanks.

 

Cheers,

 

Bruce

 

   _____  

From: austechwriter-bounce@xxxxxxxxxxxxx
[mailto:austechwriter-bounce@xxxxxxxxxxxxx] On Behalf Of Christine Kent
Sent: Thursday, 21 February 2008 6:37 PM
To: austechwriter@xxxxxxxxxxxxx
Subject: atw: Re: SnagIt / Icon rendering problem

When Word 2007 snags up it is SnagIt to blame.  It is having problems with
the memory overload related to the vast number objects in Microsoft Office
2007.  2007/Windows XP was terrible – couldn’t collect objects at all (on my
computer).  2007/Windows Vista is a bit better (don’t say that too often!).
The SnagIt support denied any ability to replicate the problem, but didn’t
have any normal user level computer to test it on.

 

Window and Region capture are fine.  Don’t know if this relates to the
original question though.

 

ck

 

 

From: austechwriter-bounce@xxxxxxxxxxxxx
[mailto:austechwriter-bounce@xxxxxxxxxxxxx] On Behalf Of MHT
Sent: Thursday, 21 February 2008 4:40 PM
To: austechwriter@xxxxxxxxxxxxx
Subject: atw: Re: SnagIt / Icon rendering problem

 

Yep.  Had the same problem with MS Word crashing when I tried to insert
Snagit graphics.  Blew me right out of the software and sometime right off
the computer.  I too resorted to the same work-around - spreading folders
all over the place and limiting the number of graphics in each.  I thought
it was MS Word acting persnickety.  Memory is fading on that particular
project, but seems to me that allowing Snagit to create its own folder (the
new default function), rather than creating a “regular” folder for it, was
showing promise.  The new updated Snagit, with the compete overhaul in
appearance, appears to have developed a few growing pains.  Bummer, as I
love Snagit and all the new bells and whistles - but hate the new GUI
interface and the landmine feature is a real problem. 
Regards,
MNMary

On 2/20/2008 11:10:59 PM, austechwriter@xxxxxxxxxxxxx wrote:
> Hi Guys.
> 
> When I started this contract (6+ weeks ago), I installed FM7.1, Photoshop
> 7 and a trial version of SnagIt onto my Lenovo machine (has dual core +
1Gb
> RAM). All worked well together as usual without any drama.
> 
> A couple of weeks ago, however, I upgraded to FM 8.0.1, reinstalled
> Photoshop 7 and installed the full version of SnagIt 8.2.3. Now, it seems
> that whenever I capture too many items to a directory, and then go into
> that directory using either FM or Photoshop, the application I#8217;m
> using crashes. When I try to recapture again, SnagIt crashes.
> 
> It seems (visually at least), that when the icons are rendering on the
> screen, there is some sort of conflict that causes the problem. The file
> names display but when the icons associated with each start rendering on
> the screen, only half display before the application crashes.
> 
> This has caused a lot of downtime this week, reinstalling software,
> rebuilding my machine and finally rebuilding another machine; all to no
> avail.
> 
> I have sent queries to SnagIt support and spent several hours trawling the
> Internet also to no avail (and SnagIt support seems to be missing in
> action).
> 
> My work-around is to ensure that th 

 

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