atw: Re: Sharepoint user docs wiki

Thanks Matthew. I assume the Team Discussion has capacity for several
"rooms" and multiple threads within each room, as per any other discussion
board. That would be useful. Though I can see it quickly being filled with
threads with un-helpful titles, like "Arrrgh! CIS is broken" or "please
help!!!" as is often used on my uni discussion sites.

I think in the short term, our current user manuals would sit in the Shared
Documents, at least until I could wiki-fy them. I have in mind something
like Atlassian's user guide for Confluence, which is an example of its own
application. Neat to have the ability for users to post comments at the
bottom of each topic, like the online help in Office 2007.

2008/12/10 Matthew da Silva <mdasilva@xxxxxxxxxxx>

>  Here's the left hand navigation from a page that's currently v useful
> because I'm on one side of campus and my colleague – who needs the same
> documents – is on the other. But note – the only page we've used for this
> project is the 'Shared Documents' page. The one you – particularly – would
> need to be careful about (and the FOI issue is a v good example of how the
> medium can stifle discussion) is the "team Discussion' link.
>
>
>
>
>
> *From:* austechwriter-bounce@xxxxxxxxxxxxx [mailto:
> austechwriter-bounce@xxxxxxxxxxxxx] *On Behalf Of *Jasmine Andrews
> *Sent:* Wednesday, 10 December 2008 4:03 PM
> *To:* austechwriter@xxxxxxxxxxxxx
> *Subject:* atw: Re: Sharepoint user docs wiki
>
>
>
> One of our concerns is that being a government department, anything posted
> could potentially wind up being released under a freedom of information
> request, and make its way onto the front page of the Daily Telegraph. This
> is more a concern of project teams wanting a sharepoint workspace with blog
> etc as they might get a little "candid".
>
>
>
> For mine, I've made it clear that no users will have contributor's rights
> for the wiki. And absolutely no anonymity - access will be via network
> account. They will however have forums or discussion boards, or at least the
> ability to provide comments and questions on info so that we can identify
> potential areas to tighten up instructions or processes, or even potential
> system enhancements.
>
>
>
> When it comes down to it, I just want a way to get the most up to date info
> into the user's hands without having to release 3 versions a week of each
> user manual I own.
>
> Jasmine
>
> 2008/12/10 Matthew da Silva <mdasilva@xxxxxxxxxxx>
>
> Wikis and Sharepoint have the same Achilles heel in user buy in but for
> document sharing, for example, they're useful. Getting people to post blog
> posts, or even to comment, is fraught for the same reason that cyberspace is
> replete with anonymous commenters. Why would you stick your neck out with an
> honest appraisal of a topic if all and sundry will be able to read it
> forever and know it is you? Safer to wait for a meeting, where it'll
> probably not get into the minutes.
>
>
>
> *From:* austechwriter-bounce@xxxxxxxxxxxxx [mailto:
> austechwriter-bounce@xxxxxxxxxxxxx] *On Behalf Of *Jasmine Andrews
> *Sent:* Wednesday, 10 December 2008 3:37 PM
> *To:* austechwriter@xxxxxxxxxxxxx
> *Subject:* atw: Sharepoint user docs wiki
>
>
>
> Hello
>
>
>
> My organisation (state govt) is considering implementing Sharepoint and
> I've been dragged in for the requirements gathering process. In a previous
> life, I attempted to demonstrate Sharepoint's suitability as a means of
> handling training administration without tears, but am now more interested
> in its wiki for user documentation, discussion forums for user groups etc.
>
>
>
> Does anyone have any experience with this application of Sharepoint and
> want to a) knock some sense into me, b) give me some good news stories to
> encourage me to proceed.  I have enough on my plate as it is and am trying
> to quickly evaluate whether I should continue my involvement with this
> project or not. Any war stories would be greatly appreciated.
>
>
>
> Jasmine
>
>
>

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