atw: Re: Sharepoint user docs wiki

This is a clip from the 'Team Discussion' area - which I've never used.
It shows threading with the person's dinkus.

 

 

 

Note also that Sharepoint has a blog function.

 

From: austechwriter-bounce@xxxxxxxxxxxxx
[mailto:austechwriter-bounce@xxxxxxxxxxxxx] On Behalf Of Jasmine Andrews
Sent: Wednesday, 10 December 2008 4:21 PM
To: austechwriter@xxxxxxxxxxxxx
Subject: atw: Re: Sharepoint user docs wiki

 

Thanks Matthew. I assume the Team Discussion has capacity for several
"rooms" and multiple threads within each room, as per any other
discussion board. That would be useful. Though I can see it quickly
being filled with threads with un-helpful titles, like "Arrrgh! CIS is
broken" or "please help!!!" as is often used on my uni discussion sites.


 

I think in the short term, our current user manuals would sit in the
Shared Documents, at least until I could wiki-fy them. I have in mind
something like Atlassian's user guide for Confluence, which is an
example of its own application. Neat to have the ability for users to
post comments at the bottom of each topic, like the online help in
Office 2007. 

2008/12/10 Matthew da Silva <mdasilva@xxxxxxxxxxx>

Here's the left hand navigation from a page that's currently v useful
because I'm on one side of campus and my colleague - who needs the same
documents - is on the other. But note - the only page we've used for
this project is the 'Shared Documents' page. The one you - particularly
- would need to be careful about (and the FOI issue is a v good example
of how the medium can stifle discussion) is the "team Discussion' link.

 

 

 

From: austechwriter-bounce@xxxxxxxxxxxxx [mailto:
austechwriter-bounce@xxxxxxxxxxxxx] On Behalf Of Jasmine Andrews
Sent: Wednesday, 10 December 2008 4:03 PM
To: austechwriter@xxxxxxxxxxxxx
Subject: atw: Re: Sharepoint user docs wiki

 

One of our concerns is that being a government department, anything
posted could potentially wind up being released under a freedom of
information request, and make its way onto the front page of the Daily
Telegraph. This is more a concern of project teams wanting a sharepoint
workspace with blog etc as they might get a little "candid". 

 

For mine, I've made it clear that no users will have contributor's
rights for the wiki. And absolutely no anonymity - access will be via
network account. They will however have forums or discussion boards, or
at least the ability to provide comments and questions on info so that
we can identify potential areas to tighten up instructions or processes,
or even potential system enhancements. 

 

When it comes down to it, I just want a way to get the most up to date
info into the user's hands without having to release 3 versions a week
of each user manual I own. 

Jasmine

2008/12/10 Matthew da Silva <mdasilva@xxxxxxxxxxx>

Wikis and Sharepoint have the same Achilles heel in user buy in but for
document sharing, for example, they're useful. Getting people to post
blog posts, or even to comment, is fraught for the same reason that
cyberspace is replete with anonymous commenters. Why would you stick
your neck out with an honest appraisal of a topic if all and sundry will
be able to read it forever and know it is you? Safer to wait for a
meeting, where it'll probably not get into the minutes.

 

From: austechwriter-bounce@xxxxxxxxxxxxx [mailto:
austechwriter-bounce@xxxxxxxxxxxxx] On Behalf Of Jasmine Andrews
Sent: Wednesday, 10 December 2008 3:37 PM
To: austechwriter@xxxxxxxxxxxxx
Subject: atw: Sharepoint user docs wiki

 

Hello

 

My organisation (state govt) is considering implementing Sharepoint and
I've been dragged in for the requirements gathering process. In a
previous life, I attempted to demonstrate Sharepoint's suitability as a
means of handling training administration without tears, but am now more
interested in its wiki for user documentation, discussion forums for
user groups etc. 

 

Does anyone have any experience with this application of Sharepoint and
want to a) knock some sense into me, b) give me some good news stories
to encourage me to proceed.  I have enough on my plate as it is and am
trying to quickly evaluate whether I should continue my involvement with
this project or not. Any war stories would be greatly appreciated.

 

Jasmine

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