atw: Re: Process Vs Procedure

Christine, 
My first impulse is to say "Heh heh... welcome to my world..."

My second and much more noble response however, is to say that in my 
experience, work instruction always fits at the more granular end of the scale. 

Cheers
Miriam 

> 
> From: Christine.BirtleyKent@xxxxxxxxxxxxxxxx
> Date: 20/05/2004 14:09:45
> To: austechwriter@xxxxxxxxxxxxx
> Subject: atw: Re: Process Vs Procedure
> 
> I think for many of us Information Mapping has set the standard.
> procedure is done by one person at one sitting
> process is a number of procedures done over time or by  more than one 
> person.
> 
> I think this is fairly standard.  However, there are often several layers 
> of process to confuse the issue.
> 
> The big bug from my point of view is 'Work Instruction' that seems to be 
> used interchangebably for both process and procedure, and no-one seems to 
> have a set an industry standard for it.
> 
> Christine
> 
> 
> 
> 
> 
> 
> "Hinton, Joshua P." <Joshua.Hinton@xxxxxxxxxxxxx>
> Sent by: austechwriter-bounce@xxxxxxxxxxxxx
> 20/05/2004 01:32 PM
> Please respond to austechwriter
> 
>  
>         To:     <austechwriter@xxxxxxxxxxxxx>
>         cc:     (bcc: Christine Birtley-Kent/AUS/ANZ/CCA)
>         Subject:        atw: Process Vs Procedure
> 
>  
> 
> 
> All
> 
> I have been given the task of documenting a lot of the operations at
> Unisys. One of my colleagues has very strong views on the meaning of
> "process" and "procedure" and that they are totally different. I have
> checked out the dictionary definitions and the definition given leaves
> it open to discretion on what these 2 words mean. (www.dictionary.com)
> 
> My understanding of is that a document that covers the "process" would
> be cover the aspects of the operation at a high level (birds eye view -
> not too much detail) and a document that covers the "procedure" would
> cover the operation in a granular, step by step way.=20
> 
> What are your thoughts on "process" documentation versus "procedure"
> documentation? Would you agree or disagree with my understanding? What
> other terminology could be used as a substitute to either of these
> words?
> 
> Thanks
> Josh
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