atw: Re: Knowledge management

Hi Roman

You are looking from the technical and systems design perspective, and
knowledge management may be a useful term for you to use if you are working
out what kind of records management, document management, content management
and collaboration you need to facilitate and manage through your respective
systems.

But my question relates to what it means to a low level user at certificate
III level - in other words, your user.  And my guess is that there is no
such thing as knowledge management for them.  To the user, the are reading
(web) content, modifying, saving and accessing records, and modifying,
saving, accessing or collaborating on documents.  The is a RMS or a DMS but
not a KMS.

I'm trying to work out if there is any way I can either write this course
generically in a way that is system independent, or write it for a market
standard off-the-shelf system.   

I have just finished writing a book called Communicate Electronically, which
deals with collaboration, and I used Windows Live to demonstrate a range of
on-line communication and collaboration options.  At a pinch, a product like
Windows Live could be used as the basis for a very very low level and clunky
"knowledge management" system.  Which is what started me thinking about
SharePoint.  I think the market may be moving to a simplistic off-the-shelf
KM system that can be managed by relatively low level users, without ever
knowing the term or studying any academic discipline.

Christine


-----Original Message-----
From: austechwriter-bounce@xxxxxxxxxxxxx
[mailto:austechwriter-bounce@xxxxxxxxxxxxx] On Behalf Of roman danylak
Sent: Thursday, 17 July 2008 11:28 AM
To: austechwriter@xxxxxxxxxxxxx
Subject: atw: Re: Knowledge management

David
Knowledge management is not a 'fad' but a well defined and established
discipline in Human-Computer Interaction, (HCI) a  design discipline. In
designing a computer system, one of the first questions is ' what are system
requirements?'. To answer this, a designer has to know what the user
actually wants to use the system for: is it text, image manipulation, data
management etc? Similar questions were asked when say, designing  a page
for  a search  engine, as knowledge requirements have to be defined if a
search program is to be written.

It is a difficult subject in that the potential for data input in
computation is so rapidly evolving.

Roman Danylak

On 7/17/08, David Petersen <david.petersen@xxxxxxxxxxxxx> wrote:
>
> I looked into the term 'knowledge management' a few years ago and
> concluded that it is so vague as to be almost meaningless. As a concept,
> it belongs in the category of 'management fads'.
> Christine Kent wrote:
>
> >Guys
> >
> >I have been out of corporate for a while and am beginning to fall behind
> in
> >some areas.  For example, what does knowledge management mean now?  Are
> >there any off-the-shelf systems that are particularly associated with
> >knowledge management, as distinct from content management, records
> >management or document management.
> >
> >Can something like SharePoint, at a stretch, be regarded as knowledge
> >management system, or does it come under some other banner?  It contains
> >'enterprise content management' which seems to cover a lot of KM, but
also
> >includes collaboration etc.
> >
> >The reason I ask is that the TAFE division has a course " BSBINM302A
> Utilise
> >a knowledge management system" and I keep telling my workmates that this
> >course cannot be written as a generic course because every KM system will
> be
> >different.
> >
> >However, I am wondering if there is starting to be something generic out
> >there that we could teach about.  We are only talking certificate III
> level,
> >which means average user level, not techo or high end user.
> >
> >Christine
> >
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>
> --
>
> David Petersen
> Technical Documentation Specialist
> Air Systems
>
> Thales Australia
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-- 
Roman Danylak
0414 962 227


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