atw: Re: Internal Resource Map
- From: Michael Bouy <michael.bouy@xxxxxxxxxxxxxxxxxxxxxxx>
- To: austechwriter@xxxxxxxxxxxxx
- Date: Wed, 22 Sep 2010 13:49:57 +0930
Ken -
It sounds more like you are undertaking a Knowledge Management exercise.
There is a whole school and industry devoted to this.
For a start, look at http://en.wikipedia.org/wiki/Knowledge_management - it
contains some great links and references on how to approach such an
exercise.
Cheers -
Michael
From: Ken Fredric <KenFredric@xxxxxxxxxxxxx>
> Date: Mon, 20 Sep 2010 15:40:25 +1000
> Subject: Internal Resource Map
>
> Hope this request isn't too left-field for this list. If it is, and if
> there is a better place to ask this question, please let me know.
> I imagine we're no different from many companies (around 80 staff) in that
> we have thousands of commonly used documents & files stored in various
> locations such as network folders, intranet (SharePoint), the company
> website, customer portal that doubles as a resource for staff, etc.
>
> Because staff don't know where a particular resource is located, this leads
> to many requests along the lines of "where can I find the latest version of
> ABC.doc". And because I'm the techncal writer, it's assumed that I must be
> responsible for all documents, so all the requests come to me.
>
> We have staff based all around Australia, with head office here in
> Brisbane.
>
> I am in the initial stages of planning what I have called a 'Resource Map'.
> The purpose of this map will be to provide a single point where all staff
> members can come to search for resources such as documents and files that
> are stored somewhere in a location that is accessible to all staff.
>
> Haven't yet gotten to the point of deciding on the format, or decided
> whether it should be editable by all staff, e.g. a wiki.
>
> I'm wondering whether others on this list have faced this problem and come
> up with a workable solution. Also wondering if there is any software out
> there that could help with this.
>
>
> Thanks,
>
> Ken Fredric
>
>
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