atw: Re: Help usage estimate

Any existing help/support online?

Perhaps you can get some usage stats from the existing content.  Easy if 
web-based and they keep the server logs.  
Just compare usage with transaction numbers to get a percentage to work with.

Steve


                                                               
>               "Stewart Walker"                                              
>               <Stewart.Walker@c                                            
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>                                              atw: Help usage estimate      
>               23/05/2006 12:28                              Protective Mark
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>  Hi all
>  
>  I'm doing a capacity planning exercise as part of a help project for an SAP
>  implementation at Coles Myer. The objective is to see whether additional
>  infrastructure is needed to implement the help.
>  
>  I'd appreciate any guidance on coming up with reasonable estimates for the
>  following:
>  
>  1. The % of SAP user sessions where a user will bother to access help. My
>  guess is 5%.
>  
>  2. The % of help user sessions where a user will try to access a CBT module
>  covering a particular part of the system. My guess is 30%.
>  
>  Thanks for your help
>  
>  Cheers
>  
>  Stewart
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