Thank you Matthew, for one reason why "Optus support = spawn of the devil!" See my blog post on my experience with Optus back in January: http://sandgroper14.wordpress.com/2007/01/04/customer-service-not/ Telstra aren't much better, though I try not to deal with them too much. It's like the banks - you can threaten switching or actually switch but you just go from one dysfunctional company to another that has the same dysfunctions. Rhonda Rhonda Bracey rhonda.bracey@xxxxxxxxxxxxxxxx http://www.cybertext.com.au AuthorIT Certified Consultant -----Original Message----- From: austechwriter-bounce@xxxxxxxxxxxxx [mailto:austechwriter-bounce@xxxxxxxxxxxxx] On Behalf Of Matthew da Silva Sent: Thursday, 20 December 2007 2:31 PM To: austechwriter@xxxxxxxxxxxxx Subject: atw: Re: FW: Phones and all that stuff - seriously off topic Optus' support centres (three of them) are all in different locations. There is no synergy for the customer in terms of troubleshooting or account enquiries (mobile, landline, internet). Three telephone calls may be necessary for one issue. Huge amounts of time can be spent waiting for live service. They spruik synergy in an attempt to monopolise the telecoms requirements of a consumer, but their support is out of synch. Matthew da Silva Technical Writer Enterprise Application Training Team Application Services Group Information and Communications Technology Room 348, Services Building G12, 353 Abercrombie Street, The University of Sydney, NSW, 2006 Tel: +61 2 9036 9091 Mob: 0434 536 772 ************************************************** To post a message to austechwriter, send the message to austechwriter@xxxxxxxxxxxxxx To subscribe to austechwriter, send a message to austechwriter-request@xxxxxxxxxxxxx with "subscribe" in the Subject field. To unsubscribe, send a message to austechwriter-request@xxxxxxxxxxxxx with "unsubscribe" in the Subject field. To search the austechwriter archives, go to www.freelists.org/archives/austechwriter To contact the list administrator, send a message to austechwriter-admins@xxxxxxxxxxxxx **************************************************