atw: Re: FW: Phones and all that stuff - seriously off topic

Optus' support centres (three of them) are all in different locations.
There is no synergy for the customer in terms of troubleshooting or
account enquiries (mobile, landline, internet). Three telephone calls
may be necessary for one issue. Huge amounts of time can be spent
waiting for live service. They spruik synergy in an attempt to
monopolise the telecoms requirements of a consumer, but their support is
out of synch.

Matthew da Silva
Technical Writer
Enterprise Application Training Team
Application Services Group
Information and Communications Technology
Room 348, Services Building G12, 353 Abercrombie Street, The University
of Sydney, NSW, 2006
Tel: +61 2 9036 9091      Mob: 0434 536 772

-----Original Message-----
From: austechwriter-bounce@xxxxxxxxxxxxx
[mailto:austechwriter-bounce@xxxxxxxxxxxxx] On Behalf Of Ana Young
Sent: Thursday, 20 December 2007 4:16 PM
To: austechwriter@xxxxxxxxxxxxx
Subject: atw: Re: FW: Phones and all that stuff - seriously off topic

Hi Christine,

With phone companies, I doubt you can win!!!!

I made the HUGE mistake of going with Optus for my
land line because I have been with them for my mobile
for many years. I have discovered that the two are
TOTALLY different companies. The service you do get on
the mobile side is NOT what you get on the landline
side. 

To try and cancel my account, I called them. I was on
hold from 4.45 to 6pm when the line suddenly and
without warning cut off because the queue was
automatically cut off at 6pm. Optus land line company
(and I again state that I am totally HAPPY with the
mobile service) cannot even been contacted any other
way. I ended up writing to them to cancel my account.
The saga is not yet finished, though. Having sent me a
letter last month acknowledging that the account had
been cancelled, I have just received another bill for
the same account and for $0.

In the end, I do think that I should have stayed with
Telstra - at least I had no illusions there!

Cheers,
Ana


--- Christine Kent <christine_kent@xxxxxxxxxxxxxxx>
wrote:

> Guys
> 
>  
> 
> I can't stand Telstra for another moment.  I have
> gone past angry.  I have
> been threatening to move on for several years now,
> so today I bite the
> bullet after being kept on the phone for 32 minutes
> to get a faulty bill
> corrected - their fault, my 32 minutes.
> 
>  
> 
> I am stuck with my Telstra mobile - only Telstra
> service this area, so
> that's that.
> 
>  
> 
> But how to move on for the rest.  Obviously I want
> VOIP.  But VOIP still
> requires my Telstra landline and my Telstra
> broadband, (no wireless here).
> So first I have to get rid of them and move on to
> another provider.
> 
>  
> 
> Does anyone know where I can find composite
> information that ties landline,
> broadband and voip together, and even, if possible,
> a composite product? Has
> anyone researched it lately and what conclusions did
> you reach?
> 
>  
> 
> When I call companies, their sales staff are only
> trained to "sell" their
> own products using sales scripts.  They cannot 
> answer questions and give
> high level advice, so when I ask voip people about
> broadband options, they
> cannot tell me - etc.  
> 
>  
> 
> Regards, Christine
> 
>  
> 
> No virus found in this outgoing message.
> Checked by AVG Free Edition.
> Version: 7.5.503 / Virus Database: 269.17.5/1190 -
> Release Date: 19/12/2007
> 7:37 PM
> 
> 
> No virus found in this outgoing message.
> Checked by AVG Free Edition. 
> Version: 7.5.503 / Virus Database: 269.17.5/1190 -
> Release Date: 19/12/2007
> 7:37 PM
>  
> 



 
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