atw: Re: FW: Phones and all that stuff - seriously off topic

After reading all these stories, all I can do is warn against Dodo, who promise things they can't deliver and if you want to leave them, it becomes an impossible task. I haven't been with Telstra for years, I am with Optus officially but the line is serviced by Telstra, but I find that Optus has a more reasonable customer service than others. At least - someone eventually answers the phone, even though that someone is in India. I know that aanet have a very good (unlimited)DSL plan, but customer service is only available 9-5 on working days. I have bad experience with Optus as well, but I live with it and despite the myth that there choices, actually I find that the choice is very limited. 

Rafi
----- Original Message ----- From: "Ana Young" <ana_young2000@xxxxxxxxx> 
To: <austechwriter@xxxxxxxxxxxxx>
Sent: Thursday, December 20, 2007 12:16 AM
Subject: atw: Re: FW: Phones and all that stuff - seriously off topic



Hi Christine,

With phone companies, I doubt you can win!!!!

I made the HUGE mistake of going with Optus for my
land line because I have been with them for my mobile
for many years. I have discovered that the two are
TOTALLY different companies. The service you do get on
the mobile side is NOT what you get on the landline
side.

To try and cancel my account, I called them. I was on
hold from 4.45 to 6pm when the line suddenly and
without warning cut off because the queue was
automatically cut off at 6pm. Optus land line company
(and I again state that I am totally HAPPY with the
mobile service) cannot even been contacted any other
way. I ended up writing to them to cancel my account.
The saga is not yet finished, though. Having sent me a
letter last month acknowledging that the account had
been cancelled, I have just received another bill for
the same account and for $0.

In the end, I do think that I should have stayed with
Telstra - at least I had no illusions there!

Cheers,
Ana


--- Christine Kent <christine_kent@xxxxxxxxxxxxxxx>
wrote:


Guys



I can't stand Telstra for another moment.  I have
gone past angry.  I have
been threatening to move on for several years now,
so today I bite the
bullet after being kept on the phone for 32 minutes
to get a faulty bill
corrected - their fault, my 32 minutes.



I am stuck with my Telstra mobile - only Telstra
service this area, so
that's that.



But how to move on for the rest.  Obviously I want
VOIP.  But VOIP still
requires my Telstra landline and my Telstra
broadband, (no wireless here).
So first I have to get rid of them and move on to
another provider.



Does anyone know where I can find composite
information that ties landline,
broadband and voip together, and even, if possible,
a composite product? Has
anyone researched it lately and what conclusions did
you reach?



When I call companies, their sales staff are only
trained to "sell" their
own products using sales scripts.  They cannot
answer questions and give
high level advice, so when I ask voip people about
broadband options, they
cannot tell me - etc.



Regards, Christine



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7:37 PM


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Release Date: 19/12/2007
7:37 PM







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