atw: Re: FW: Phones and all that stuff - seriously off topic

Christine,
I've been running Netspace in Launceston for over 3 years now. There are occasional problems, but in my time Bigpond has had more problems than Netspace. Support is nothing special, but could easily be worse. They have VOIP but I'm not using it yet as I've only just upgraded to 1.5m.
As for only getting two options for your parameters, well, like me you're living in Tassie . . . . .
And as for plan comparisons - forget it. Even the ACCC is thinking about sticking their oar into the plan nightmare as they consider all plans to be deliberately obtuse and designed to confuse consumers. I can't be bothered looking for the article where I read this, but it was in one of the online news services a few months ago. 

Cheers,

Geoff

On 20/12/2007, at 5:16 PM, Christine Kent wrote:
Guys, I have been recommended to whirlpool before, but you do have to understand what you want before it is particularly useful. It doesn’t attempt to integrate landline, broadband, and mobile information, and presumes you know the full range of broadband options available to you. I could find a way to get a list of plans, but not a comparison between plans – does anyone have the link for this, if they do it?
http://broadbandguide.com.au/plans is more useful as it shows the bundles possible, but is only offering me the choice of dodo and Netspace for the parameters I am setting. They will bundle landline and adsl. Does anyone have any experience with either of these as a phone or internet provider? 



ck
From: austechwriter-bounce@xxxxxxxxxxxxx [mailto:austechwriter- bounce@xxxxxxxxxxxxx] On Behalf Of Soffici, Flavia 
Sent: Thursday, 20 December 2007 3:34 PM
To: austechwriter@xxxxxxxxxxxxx
Subject: atw: Re: FW: Phones and all that stuff - seriously off topic
http://forums.whirlpool.net.au/ I second that, they are excellent forums.
From: austechwriter-bounce@xxxxxxxxxxxxx [mailto:austechwriter- bounce@xxxxxxxxxxxxx] On Behalf Of Elizabeth Fullerton 
Sent: Thursday, 20 December 2007 3:17 PM
To: 'austechwriter@xxxxxxxxxxxxx'
Subject: atw: Re: FW: Phones and all that stuff - seriously off topic
ah, you would be wanting to look up www.whirlpool.net.au (i think that's correct, i don't have access at the moment to check) - if you end up at a whitegoods site, try again!
lots of broadband information, forums, tools for picking a plan (across providers), etc. - very useful.
From: austechwriter-bounce@xxxxxxxxxxxxx [mailto:austechwriter- bounce@xxxxxxxxxxxxx] On Behalf Of Christine Kent 
Sent: Thursday, 20 December 2007 3:08 PM
To: austechwriter@xxxxxxxxxxxxx
Subject: atw: FW: Phones and all that stuff - seriously off topic

Guys
I can’t stand Telstra for another moment. I have gone past angry. I have been threatening to move on for several years now, so today I bite the bullet after being kept on the phone for 32 minutes to get a faulty bill corrected – their fault, my 32 minutes.
I am stuck with my Telstra mobile – only Telstra service this area, so that’s that.
But how to move on for the rest. Obviously I want VOIP. But VOIP still requires my Telstra landline and my Telstra broadband, (no wireless here). So first I have to get rid of them and move on to another provider.
Does anyone know where I can find composite information that ties landline, broadband and voip together, and even, if possible, a composite product? Has anyone researched it lately and what conclusions did you reach?
When I call companies, their sales staff are only trained to “sell” their own products using sales scripts. They cannot answer questions and give high level advice, so when I ask voip people about broadband options, they cannot tell me – etc. 



Regards, Christine



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