atw: Re: Extracting technical information from SMEs

Awesome Naomi - this must be the best advice I have ever had, and the
easiest to remember!

Many thanks to everyone for replying
My (rather red-faced) reason for asking - 
I have been out of the loop so to speak with both serious technical
writing and business analysis for over a year now. I am starting to take
on the role again and I wanted to brush up on a couple of things, and
this was one of them. 
The info you have given me will, no doubt, also aid 'newbie' austechies
that are out there on the list(who are often 'lurkers') as well!
Cheers
Debbie

-----Original Message-----
From: austechwriter-bounce@xxxxxxxxxxxxx
[mailto:austechwriter-bounce@xxxxxxxxxxxxx] On Behalf Of Naomi Kramer
Sent: Thursday, 13 October 2005 3:14 PM
To: austechwriter@xxxxxxxxxxxxx
Subject: atw: Re: Extracting technical information from SMEs

Massages. Gets rid of some of the tension and, if you know pressure
points, you can temporarily disable the distrust and resentment parts of
their brain. Has been known to turn people positively loquacious. ;-)

- Naomi

> Hi all
> Elementary question I know - but would still like to quiz the
list......
>  
> Am looking for latest hints, tips, and advice on how to approach, 
> glean and drain the brains (!) of SME / highly technical and sometimes
> (!) reticent folks.
>  
> Thanks in advance
> Debbie


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