Let me put this in the form of a riddle. Q. What's the difference between a programmer and a computer? A. Sometimes, just sometimes, you can punch information into a computer. cheers Damian Forlani-Brennan Writer and Artisan 0438411323 ----- Original Message ----- From: Hope Debbie To: austechwriter@xxxxxxxxxxxxx Sent: Thursday, October 13, 2005 9:20 AM Subject: atw: Extracting technical information from SMEs Hi all Elementary question I know - but would still like to quiz the list...... Am looking for latest hints, tips, and advice on how to approach, glean and drain the brains (!) of SME / highly technical and sometimes (!) reticent folks. Thanks in advance Debbie