atw: Re: Be aware of the new-look mobile Telstra bill

Caz,

 

a.       Never received any Telstra correspondence regarding the purpose
of a  new look bill.

b.      Haven't we all got better things to do in life, than waiting
eagerly for some piece of Telstra communication? J

 

Cheers,

Swapnil

 

From: austechwriter-bounce@xxxxxxxxxxxxx
[mailto:austechwriter-bounce@xxxxxxxxxxxxx] On Behalf Of Caz.H
Sent: Friday, 19 December 2008 7:12 PM
To: austechwriter@xxxxxxxxxxxxx
Subject: atw: Re: Be aware of the new-look mobile Telstra bill

 

Oh dear, doesn't anyone read the personally addressed junk mail from
their own utility providers?

Seriously folks, the new Telstra bills were announced in a small mound
of PR blurb, what, six months ago, at least?

Swapnil - if you had read your Telstra correspondence you would know
that the purpose of the new look bill was to provide less information,
and therefore, use less paper.  Although you seem confused over whether
you want paper or detail.  

NOTE:  this new approach is intended to force people onto the Internet
to obtain detailed account information, in other words, that information
is still available, self serve, to all Telstra customers.  As I
understand it, the new bill has an "opt out" - you can request to
receive detailed bills the old fashioned way.  I don't know if that's
true or not, as I haven't tested it, but it would be the right thing for
Telstra to do, given that not all people have access to the Internet,
particularly older people and those on low incomes.  

Anyhoo, Telstra sucks just as much with short bills as with long bills,
so don't be lax about making sure you're only charged what you should
be.  

Complaints:  yes, it has to be official.  Don't expect a rapid response
though.  I know of people lodging complaints hearing back from the
Telstra complaints group as long as six months later.  In one example it
was a small business complaint (not a consumer) and Telstra provided a
few months worth of free services and apologised, but sheesh, six months
to call the customer & provide a fix to the complaint?  

Caz






On Thu, Dec 18, 2008 at 11:51 AM, Janice Gelb <Janice.Gelb@xxxxxxx>
wrote:

On 18/12/08 11:21 AM, Swapnil Ogale wrote:

 

> Furthermore, there were a

lot of things different content-wise about the bill, like a different
BPay account code (might have to check on this, lest Telstra comes back
tomorrow demanding that I never paid the bill).

 

My Telstra BPay account code changed two months ago!

-- Janice

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