atw: Re: Be aware of the new-look mobile Telstra bill

Oh dear, doesn't anyone read the personally addressed junk mail from their
own utility providers?

Seriously folks, the new Telstra bills were announced in a small mound of PR
blurb, what, six months ago, at least?

Swapnil - if you had read your Telstra correspondence you would know that
the purpose of the new look bill was to provide less information, and
therefore, use less paper.  Although you seem confused over whether you want
paper or detail.

NOTE:  this new approach is intended to force people onto the Internet to
obtain detailed account information, in other words, that information is
still available, self serve, to all Telstra customers.  As I understand it,
the new bill has an "opt out" - you can request to receive detailed bills
the old fashioned way.  I don't know if that's true or not, as I haven't
tested it, but it would be the right thing for Telstra to do, given that not
all people have access to the Internet, particularly older people and those
on low incomes.

Anyhoo, Telstra sucks just as much with short bills as with long bills, so
don't be lax about making sure you're only charged what you should be.

Complaints:  yes, it has to be official.  Don't expect a rapid response
though.  I know of people lodging complaints hearing back from the Telstra
complaints group as long as six months later.  In one example it was a small
business complaint (not a consumer) and Telstra provided a few months worth
of free services and apologised, but sheesh, six months to call the customer
& provide a fix to the complaint?

Caz





On Thu, Dec 18, 2008 at 11:51 AM, Janice Gelb <Janice.Gelb@xxxxxxx> wrote:

> On 18/12/08 11:21 AM, Swapnil Ogale wrote:
>
>>
>>  > Furthermore, there were a
>
>> lot of things different content-wise about the bill, like a different BPay
>> account code (might have to check on this, lest Telstra comes back tomorrow
>> demanding that I never paid the bill).
>>
>>
> My Telstra BPay account code changed two months ago!
>
> -- Janice
>
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-- 
Carolyn Hart

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