atw: Re: Be aware of the new-look mobile Telstra bill

Yes - a friend of mine recently moved to another state and all he wanted
to do was disconnect his current service, and connect his new one. 

 

He kept a log of how long the calls took - over a two week period he had
6 hours of phone time with them! Outrageous. And they still couldn't
fine the phone line ( that he was actually calling from!!) or the
address of his property to connect. 

 

Bec

 

________________________________

From: austechwriter-bounce@xxxxxxxxxxxxx
[mailto:austechwriter-bounce@xxxxxxxxxxxxx] On Behalf Of Jasmine Andrews
Sent: Thursday, 18 December 2008 9:09 AM
To: austechwriter@xxxxxxxxxxxxx
Subject: atw: Re: Be aware of the new-look mobile Telstra bill

 

You can avoid agression on the phone with Telstra, but you MUST directly
ask to make a complaint. 

 

I spent 9 months battling Telstra re regular overcharging that added up
to many hundreds of dollars. I called twice or more every month to
complain/follow up but these calls were not recorded as complaints. I
had even spoken to every team leader and manager around to try to
resolve the issue. Apparently, saying that you wish to complain is not
the same as asking to be put through to the complaints team. 

Jasmine

2008/12/18 Warren Lewington <wjlewington@xxxxxxxxxxx>

Trick with dealing with Telstra. Be angry with the call centre staff
member from the moment they answer. There are rules they have to follow
with angry customers - namely fix the problem asap. Unfortunately, and
PERVERSELY; it works...

Regards;
Warren

-----Original Message-----
From: austechwriter-bounce@xxxxxxxxxxxxx
[mailto:austechwriter-bounce@xxxxxxxxxxxxx] On Behalf Of Ana Young
Sent: Thursday, 18 December 2008 09:57
To: AusTech
Subject: atw: Be aware of the new-look mobile Telstra bill

Hi,

Telstra has just introduced a new-look mobile bill. If you are a
customer, please make sure you read it. I got my first one yesterday.
After correctly charging me $4 for calls, they also charged me $1220 for
extras.

It has taken me 7 calls and 2 hours to sort the problem. One of the
reasons is that they rolled out the new bill having only trained a
handful of people on it and (not surprisingly) they are currently
inundated by calls.

Before you start a thread on the reasons why you shouldn't be a Telstra
customer, there are valid reasons for some of us to be a customer -
Telstra is the only telco that provides cover for all mines.

Have a safe, peaceful, and happy festive season.

Cheers,
Ana




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