atw: Re: Be aware of the new-look mobile Telstra bill

Swapnil

You would have received a letter separately, or enclosed with a normal bill,
prior to the introduction of the new format.  There would be some
legislative requirement for them to notify customers of changes, just as
there is for other utility companies, or for different matters in other
industries.

You're the one whinging about the bill, now you squawk that your life is so
rich and busy that you can't be bothered reading your mail.

Yet you appear to expect to be taken seriously.

C

On Mon, Dec 22, 2008 at 8:54 AM, Swapnil Ogale <
Swapnil.Ogale@xxxxxxxxxxxxxxxxxxxx> wrote:

>  Caz,
>
>
>
> a.       Never received any Telstra correspondence regarding the purpose
> of a  new look bill.
>
> b.      Haven't we all got better things to do in life, than waiting
> eagerly for some piece of Telstra communication? J
>
>
>
> Cheers,
>
> Swapnil
>
>
>
> *From:* austechwriter-bounce@xxxxxxxxxxxxx [mailto:
> austechwriter-bounce@xxxxxxxxxxxxx] *On Behalf Of *Caz.H
> *Sent:* Friday, 19 December 2008 7:12 PM
> *To:* austechwriter@xxxxxxxxxxxxx
> *Subject:* atw: Re: Be aware of the new-look mobile Telstra bill
>
>
>
> Oh dear, doesn't anyone read the personally addressed junk mail from their
> own utility providers?
>
>
> Seriously folks, the new Telstra bills were announced in a small mound of
> PR blurb, what, six months ago, at least?
>
> Swapnil - if you had read your Telstra correspondence you would know that
> the purpose of the new look bill was to provide less information, and
> therefore, use less paper.  Although you seem confused over whether you want
> paper or detail.
>
> NOTE:  this new approach is intended to force people onto the Internet to
> obtain detailed account information, in other words, that information is
> still available, self serve, to all Telstra customers.  As I understand it,
> the new bill has an "opt out" - you can request to receive detailed bills
> the old fashioned way.  I don't know if that's true or not, as I haven't
> tested it, but it would be the right thing for Telstra to do, given that not
> all people have access to the Internet, particularly older people and those
> on low incomes.
>
> Anyhoo, Telstra sucks just as much with short bills as with long bills, so
> don't be lax about making sure you're only charged what you should be.
>
> Complaints:  yes, it has to be official.  Don't expect a rapid response
> though.  I know of people lodging complaints hearing back from the Telstra
> complaints group as long as six months later.  In one example it was a small
> business complaint (not a consumer) and Telstra provided a few months worth
> of free services and apologised, but sheesh, six months to call the customer
> & provide a fix to the complaint?
>
> Caz
>
>
>
>
>  On Thu, Dec 18, 2008 at 11:51 AM, Janice Gelb <Janice.Gelb@xxxxxxx>
> wrote:
>
> On 18/12/08 11:21 AM, Swapnil Ogale wrote:
>
>
>
> > Furthermore, there were a
>
> lot of things different content-wise about the bill, like a different BPay
> account code (might have to check on this, lest Telstra comes back tomorrow
> demanding that I never paid the bill).
>
>
>
> My Telstra BPay account code changed two months ago!
>
> -- Janice
>
> ***********************************************************
> Janice Gelb          | The only connection Sun has with
> janice.gelb@xxxxxxx  | this message is the return address
>
>
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> --
> Carolyn Hart
>
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-- 
Carolyn Hart

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