atw: Re: Be aware of the new-look mobile Telstra bill

You can avoid agression on the phone with Telstra, but you MUST directly ask
to make a complaint.

I spent 9 months battling Telstra re regular overcharging that added up to
many hundreds of dollars. I called twice or more every month to
complain/follow up but these calls were not recorded as complaints. I had
even spoken to every team leader and manager around to try to resolve the
issue. Apparently, saying that you wish to complain is not the same as
asking to be put through to the complaints team.
Jasmine
2008/12/18 Warren Lewington <wjlewington@xxxxxxxxxxx>

> Trick with dealing with Telstra. Be angry with the call centre staff member
> from the moment they answer. There are rules they have to follow with angry
> customers - namely fix the problem asap. Unfortunately, and PERVERSELY; it
> works...
>
> Regards;
> Warren
>
> -----Original Message-----
> From: austechwriter-bounce@xxxxxxxxxxxxx [mailto:
> austechwriter-bounce@xxxxxxxxxxxxx] On Behalf Of Ana Young
> Sent: Thursday, 18 December 2008 09:57
> To: AusTech
> Subject: atw: Be aware of the new-look mobile Telstra bill
>
> Hi,
>
> Telstra has just introduced a new-look mobile bill. If you are a customer,
> please make sure you read it. I got my first one yesterday. After correctly
> charging me $4 for calls, they also charged me $1220 for extras.
>
> It has taken me 7 calls and 2 hours to sort the problem. One of the reasons
> is that they rolled out the new bill having only trained a handful of people
> on it and (not surprisingly) they are currently inundated by calls.
>
> Before you start a thread on the reasons why you shouldn't be a Telstra
> customer, there are valid reasons for some of us to be a customer - Telstra
> is the only telco that provides cover for all mines.
>
> Have a safe, peaceful, and happy festive season.
>
> Cheers,
> Ana
>
>
>
>
>      Start your day with Yahoo!7 and win a Sony Bravia TV. Enter now
> http://au.docs.yahoo.com/homepageset/?p1=other&p2=au&p3=tagline
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