atw: Re: Be aware of the new-look mobile Telstra bill

Trick with dealing with Telstra. Be angry with the call centre staff member 
from the moment they answer. There are rules they have to follow with angry 
customers - namely fix the problem asap. Unfortunately, and PERVERSELY; it 
works...

Regards;
Warren

-----Original Message-----
From: austechwriter-bounce@xxxxxxxxxxxxx 
[mailto:austechwriter-bounce@xxxxxxxxxxxxx] On Behalf Of Ana Young
Sent: Thursday, 18 December 2008 09:57
To: AusTech
Subject: atw: Be aware of the new-look mobile Telstra bill

Hi, 

Telstra has just introduced a new-look mobile bill. If you are a customer, 
please make sure you read it. I got my first one yesterday. After correctly 
charging me $4 for calls, they also charged me $1220 for extras.

It has taken me 7 calls and 2 hours to sort the problem. One of the reasons is 
that they rolled out the new bill having only trained a handful of people on it 
and (not surprisingly) they are currently inundated by calls. 

Before you start a thread on the reasons why you shouldn't be a Telstra 
customer, there are valid reasons for some of us to be a customer - Telstra is 
the only telco that provides cover for all mines.

Have a safe, peaceful, and happy festive season.

Cheers,
Ana




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