What is at issue here? punctuation, indentation, block paragraphs, forms of address, forms of closing? Q1: The Style Manual (6th ed) doesn't specifically discuss letter format, but it does discuss how to refer to people, how to write an address, and how to write a date. Look under 'correspondence' in the Style Manual's index for page references. In all cases, minimal or no punctuation is recommended. For example: Mr J Jones 1234 Main St Anytown NSW 2133 23 October 20008 Dear Mr Jones <blah blah> Yours sincerely [name] Rhonda Bracey rhonda.bracey@xxxxxxxxxxxxxxxx http://www.cybertext.com.au <http://www.cybertext.com.au/> CyberText Newsletter/blog: http://cybertext.wordpress.com <http://cybertext.wordpress.com/> Author-it Certified Consultant ________________________________ From: austechwriter-bounce@xxxxxxxxxxxxx [mailto:austechwriter-bounce@xxxxxxxxxxxxx] On Behalf Of Christine Kent Sent: Thursday, 23 October 2008 6:31 AM To: austechwriter@xxxxxxxxxxxxx Subject: atw: Australian Standards for Letters Guys Question 1 - Does anyone know where I can find Australian Standards for the layout and presentation of letters (correspondence). We are writing books on how to use Word 2007 but our TAFE teachers are throwing wobblies because we are using the Microsoft templates which do not concur with Australian standards. We may be forced to produce our own boilerplate template which does concur with those standards. Question 2 - Does anyone know of ANY business environment or context in which these standards are still applied? Regards Christine