atw: Re: All Electronic Doco Solution?

<snip>Meanwhile, give clients a nice thick paper reference guide and
what happens ? 
The monitor that sits on the desk gets to be set a little higher on a
paper mountain, 
or the broken table leg gets propped up.   Everyone is scared of that
much paper.
(ok, not quite everyone.... we had one client wanted the paper -- all 15
cms of it..)</snip>

Spot on Peter. That was my reasoning. Do Word, Excel or Outlook even
have a paper manual these days? I know some of our clients will be
jumping up and down, but they only want it as a crutch - not something
they'll ever really use.

I've been checking out SupportPoint, and so far it seems like a great
fit. I'll definitely be evaluating that one.

Another option that has me fairly excited is MediaWiki - the wiki
software behind WikiPedia. Since our audience is education-based, it
would be safe to assume they're familiar with WikiPedia so they would
already know the interface and standards. How great would it be to open
up the editing to clients and Support staff? So long as we're able to
vet all changes and manage quality/style - this would resolve a lot of
the issues we have making sure everything's up-to-date. Hmmm... 

Has anybody delivered context-sensitive application doco using a Wiki
before? If so, any thoughts?

Cheers,
Craig
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