Hi Craig, You might try looking at SupportPoint. Matthew da Silva Technical Writer Communications and Training Team Application Services Group Information and Communications Technology Level 3, Services Building G12, 353 Abercrombie Street, The University of Sydney, NSW, 2006 Tel: (02) 9036 9091 Mob: 0434 536 772 ________________________________ From: austechwriter-bounce@xxxxxxxxxxxxx [mailto:austechwriter-bounce@xxxxxxxxxxxxx] On Behalf Of Craig Bligh Sent: Tuesday, 27 March 2007 1:14 PM To: austechwriter@xxxxxxxxxxxxx Subject: atw: All Electronic Doco Solution? Hi Austechies, Our company's releasing a new gee whiz version of our software so I thought it was a great opportunity to look at our doco and how it's meeting user needs (or not, as the case may be). Our product is a web-based student management system, and we currently have plain HTML context sensitive help, a bloody thick reference guide, an administrators guide and training manuals. I'm using Frame to put it all together, with WebWorks to create the HTML from the one source. The training manuals are in Word, with plenty of nice piccies. I'm entering uncharted territory here, so I have two questions: 1. Are the days of the thick Reference Guide numbered? Especially considering we have relatively meaty training manuals which cover all the basics? For the time/effort required to maintain a paper-based guide, is this still the best way for users to find information? 2. One idea I'm entertaining is enhancing the web-based context sensitive help to still have the relevant info about the page, but include more relevant information such as relevant links to release notes, online training about the page/process, relevant FAQs, KB articles - perhaps something that the Support team could help me maintain. Obviously this would mean a move away from Frame/WebWorks. Does anybody know of a tool that would help me achieve the flexibility I'm talking about? Our CTO suggested a Wiki that support/users could help maintain - and I have to say I'm warming to this a lot. What do you guys think? Thanks in advance, Craig Craig Bligh | Document and Communication Manager MXL Consolidated Pty Ltd Level 1, 261 George Street | Sydney NSW 2000 AUSTRALIA P +61 2 8249 0022 | F +61 2 8249 0099 craig.bligh@xxxxxxx <mailto:craig.bligh@xxxxxxx> | www.mxl.com <http://www.mxl.com/> ________________________________ MXL<http://www.mxl.com/images/mxl_email.gif> eMinerva<http://www.mxl.com/images/eMinerva_email.gif> MXL | wise software solutions for the global education market ________________________________ This email (including any attachments) is confidential and intended only for the person to whom it is addressed. If you have received this email in error, please notify the sender immediately and erase all copies of this message and attachments. The views expressed in this email do not necessarily represent those held by MXL.
