atw: Re: Adobe CS2 Creative Suite installation problems

Thanks for that info, Warren.  Sounds like a painful experience!

- Naomi

>Hello everyone. As a new user of Adobe Creative Suite 2, I should let 
>people know about installation on windows 2K. We purchased the latest 
>upgrade version of CS2 for InDesign, although all software in the suite 
>will be useful. 
>The machine was using Win2K to SP2 with (then 512 Mb of RAM) and now with 
>1280 Mb of RAM. The installation proceeded to load 4 disks worth of data. 
>It is a huge load, with nearly twenty minutes of load time and requiring 
>multiple tens of Gb of memory. (It is without doubt the largest 
>application installation I have ever loaded). 
>
>On completion of the load, the Indesign application didn't work. I 
>repeatedly attempted installation and all attempts failed. 
>Adobe support suggested this was something that occurred in CS 1.3 as well 
>and directed me to the relevant documentation. This did not work. Don't 
>waste your time.
>
>It was then suggested that I get Win2K up to SP4. (Something I had not 
>checked.) All updates were eventually loaded and I attempted to install 
>InDesign again. Installation failed again.
>
>I uninstalled all Adobe applications presently on the computer, including 
>the CS2 software, which Adobe support believed I would not need to do. I 
>then went into Reg Edit and removed all references to Adobe products in 
>the Root Classes only (Adobe support didn't think this would be required). 
>I was going to progressively remove all references in RegEdit although it 
>turns out I only needed to remove Root Classes it seems.
>
>Installation of InDesign as well as all other associated applications 
>appears to have successfully loaded now. 
>
>Summary is don't attempt to install on win2k until you are on SP4 and all 
>Adobe products are uninstalled. I am still not sure whether you really 
>need to go to RegEdit however I did and afterwards the installation 
>definitely worked for me. 
>
>Other observations are that you need buckets of memory, 1280 Mb of RAM is 
>still only just adequate, while 512 Mb of RAM is workable but really too 
>slow. If you cannot get upgraded hardware and are running 512 Mb of RAM, I 
>would recommend staying without CS2! However if you can get CS2 and the 
>other bits, grab it! 
>
>And finally, many thanks do go to Adobe support, who gave me enough to 
>help me through the problem, although because it was a new one, could not 
>put a finger on it.
>
>PS (Incidentally, I was never asked for previous version information 
>during the installation process either... ;-) )
>Warren Lewington
>Technical Writer
>Metso Minerals
>Arndell Park, Sydney.
>NSW, Australia.
>  
>
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