atw: OT Re: speech recognition software

Not quite sure I agree with that; in the past 4 years I've never seen a
requirement for a system to be able to detect decibel levels, and certainly
haven't come across any default configuration to recognise swear words.
Quite possible they do exist, but there's no industry talk about either that
I've noticed.
 
If a system puts you through to an operator it's more likely because it
reached the maximum number of attempts to recognise what you said. You're
always better off saying something like "main menu", "help" or "operator",
but unfortunately there is no guarantee the person who wrote the application
included a global way to opt out of the speech system.
 
The good news is I have read research on methods for specifically detecting
a raised tone of voice (which will hopefully be available in a few years),
and the industry is starting to see a trend for companies to treat IVRs
(especially those with voice rec) as a method to support customers rather
than simply cut costs. 
 
*fingers crossed* this will mean less swearing and more talk :)
 
PS: Yes I work in this industry, but I'm pleased to say we avoid writing the
applications and concentrate on the underlying platform!

 
  _____  

From: austechwriter-bounce@xxxxxxxxxxxxx
[mailto:austechwriter-bounce@xxxxxxxxxxxxx] On Behalf Of Christine Kent
Sent: Tuesday, 19 August 2008 9:50 AM
To: austechwriter@xxxxxxxxxxxxx
Subject: atw: Re: speech recognition software



The trick with all voice recognition phone systems is to either shout - they
are all set to take you straight to an operator once the sound reaches a
certain decibel level, or swear very clearly.  They all recognise f*** in
any accent, and again, take you straight to an operator.

 

No point raising a sweat, or messing around with subtleties - just shout
f*** at the top of your voice and beat the system.  ;-)

 

ck

 

From: austechwriter-bounce@xxxxxxxxxxxxx
[mailto:austechwriter-bounce@xxxxxxxxxxxxx] On Behalf Of Michelle Hallett
Sent: Tuesday, 19 August 2008 9:34 AM
To: austechwriter@xxxxxxxxxxxxx
Subject: atw: Re: speech recognition software

 

Hi Christine,

 

My only experience with voice recognition is on the Vodafone customer
service line. It doesn't matter how clearly I try to speak, and how much I
repeat exactly the words it tells me to say, it can't understand me. It's a
very frustrating experience for me, but not for Vodafone who don't have to
deal with any problems I have because I never get to speak to them. I did
eventually get in touch with them through their complaints service and they
were very helpful but tight-lipped about the voice recognition software.

 

However, I think this software will keep improving, so if its free and you
have the time, test it.

 

Michelle

 

  _____  

From: austechwriter-bounce@xxxxxxxxxxxxx
[mailto:austechwriter-bounce@xxxxxxxxxxxxx] On Behalf Of Christine Kent
Sent: Tuesday, 19 August 2008 8:49 AM
To: austechwriter@xxxxxxxxxxxxx
Subject: atw: speech recognition software

 

Hi Guys

 

I keep getting advertising from Nuance for their new speech recognition
software, Dragon, and am questioning whether it is now time to make another
leap from "old" to "new" technology.  Last I knew anything about it, speech
recognition software was heavy going and almost impossible to "tune" with
anything other than an American accent.

 

Their advertising "So imagine how much more productive you'd be if your
everyday tasks no longer involved typing. Most people type about 40 words
per minute but speak more than 120 words per minute. What if you could
create email, documents and spreadsheets simply by speaking? Or control your
PC just by talking to it, starting programs, using menus, surfing the Web?
That would be pretty amazing. And fast."

Does anyone know if these claims are now actually true?  Imagine the
benefits for us if it is!

 

And these claims


".

Create and edit documents and spreadsheets by voice


.

Quickly send email and instant messages


.

Quickly search the Web and your desktop by voice


.

Format and correct text by voice


.

Use a single voice command to insert blocks of text or graphics, like your
name, title, logo and signature


.

Easily proof your documents with dictation playback


.

Dictate into a handheld recorder for transcription later


.

Enjoy up to 99% accuracy - more accurate than the most skilled typists"

 

 

Regards

Christine

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