atw: Be aware of the new-look mobile Telstra bill

Hi, 

Telstra has just introduced a new-look mobile bill. If you are a customer, 
please make sure you read it. I got my first one yesterday. After correctly 
charging me $4 for calls, they also charged me $1220 for extras.

It has taken me 7 calls and 2 hours to sort the problem. One of the reasons is 
that they rolled out the new bill having only trained a handful of people on it 
and (not surprisingly) they are currently inundated by calls. 

Before you start a thread on the reasons why you shouldn't be a Telstra 
customer, there are valid reasons for some of us to be a customer - Telstra is 
the only telco that provides cover for all mines.

Have a safe, peaceful, and happy festive season.

Cheers,
Ana




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