[arachne] Re: illegal attachments?

Arachne at FreeLists---The Arachne Fan Club!

On Mon, November 10, 2008 4:50 pm, Greg Mayman wrote:

 The ISPs know that most of their clients wouldn't understand if they did
> explain exactly what they were doing and why.
>
> Unfortunately many of the ISPs take that as justification for not
> telling _ANY_ of their clients what they are doing and why.
>
> Perhaps it is because the ones that wouldn't understand would object to
> being sent a whole heap of "rubbish" that means nothing to them.
>
> But it would be nice if the ISPs could at least give us a URL where we
> could at least read the details of their protection.
>
> Or would this be letting secrets out to the malware providers.....


If you want to know what's going on with your ISP you have to form a
relationship with someone higher up in the support department. You have
to be friendly and politely persistent. Never get angry! Show them some
sympathy and understanding and be somewhat knowledgeable yourself. Ask
intelligent questions. Be helpful and send along information when you
see something. Try to be on their side. Prove to them that you're not
going to be a pest or a problem and they will go out of their way to help
you out--maybe give you an extra large inbox quota or give you access to
a "reserved" server. There's lot of stuff the higher ups can do if they
want to. But if you're a pain in the ass complainer and a pest, you'll
get no respect and no answers for your problems. Don't expect the inside
scoop about security unless they kow you really well.

Sam Ewalt

                  Arachne at FreeLists                  
-- Arachne, The Premier GPL Web Browser/Suite for DOS --

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