[amayausers] Re: shop management software

> Jack...here's my 2=A2 worth....I 've had similar clients that thought =20=

> they could use ME to collect their orders and keep track of it, and =20=

> still get quantity/discount prices. I put an end to it when I saw =20
> the same thing you did-unpaid/unbilled orders, screwed up orders, =20
> etc. Now I require them to collect their OWN orders, and submit ONE =20=

> order to me for everything, TYPED, not handwritten-because =20
> penmanship isn't taught in school any more and I've screwed up more =20=

> than one engraving order because of it! Never again!
Tell the client you are NOT a 'secretary' for the company (nicely of =20
course) OR suggest that you do 'promotion fullfillment' -I have =20
catalogs from several suppliers that do that, anything from 'gift =20
baskets' to individualized shirts, trophies, whatever. To get 'this =20
service' (which is exactly what you are doing for the customer) COSTS =20=

THEM A SERVICE CHARGE above and beyond the normal cost of the item. =20
Since you are doing THEIR work, charge for it! Be upfront-tell her by =20=

sending in 'separate' orders for you to combine, it takes you just as =20=

much time as if each 'addition' was a new order or new customer. You =20
can't even order the goods (unless you have it all in stock) until =20
she finishes gathering all the orders-so why should you have to deal =20
with each one as it gets to you? Tell them- ONE order, ONE invoice, =20
ONE price...and save some time. Time =3D $$ and that's what we are in =20=

business for!

Roland
>
>
> Jack Fuller wrote:
>
>> I have been using a cobbled together amalgam of Excel, Quick Books =20=

>> and
>> e-mail but I think it is now time to move on. I have seen T-Boss, =20
>> T-Quote,
>> and a couple others. I see that QB has a partner that offers an =20
>> embroidery
>> specific shop management app but they are too ashamed to show the =20
>> price.
>> Well, I am too ashamed to ask. If they won't print it they must =20
>> want a
>> bucket load. I really like the order management aspect of T-Boss =20
>> where you
>> can download the supplier's pricelist and add your own markup or =20
>> discounts.
>> Some others feature that too. But I don't think you can track =20
>> multiple
>> distinctive individualized items in on one invoice. To be more =20
>> specific, I
>> have one customer who calls in orders over several days for her =20
>> staff whom
>> are spread out over a wide area. She calls the order in and =20
>> updates and
>> makes corrections as they slowly come in. Another customer has =20
>> many offices
>> around the country each with different embroidery requirements. I =20
>> spend more
>> time trying to keep the orders straight than I do selling them. I am
>> embarrassed to admit that I have goofed some up and not collected =20
>> for all we
>> delivered and they were all my fault. If anyone has a surefire app =20=

>> that
>> works I would appreciate hearing about it.
>>
>>
>> Jack Fuller
>>
>>
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