This message was posted by cjk on AmayaUsers.com. PLEASE DO NOT REPLY VIA EMAIL. Instead, respond to the thread on the WEBSITE by clicking here: http://www.amayausers.com/boards/ultimatebb.php?/topic/1/504.html#000002 Ed, I did finally call tech support and they couldn't figure it out either. It wasn't the hook timing so I guess its a good thing I couldn't find the screw that I needed to loosen! *l* After much pulling of hair and trying different things I good back online and looked at some of the suggestions the group here had to offer and guess what.......I figured out the problem was the brain dead person running the machine. *l* I didn't reset the pressure foot........boy did I feel silly. Decided it was time to go to bed... Thanks for answering...Cheryl =========================================================== The AmayaUsers Mailing List Website: http://www.amayausers.com Discussion Board: http://www.amayausers.com/boards Subscribe/Unsubscribe: http://www.amayausers.com/list ===========================================================