[amayausers] Re: need help with software

It could very well be Vicki.  There could even be something so small as a
burr.  The new hooks are rounded off now on the end just a little bit.  I'd
contact Melco Tuesday morning and see what they suggest.  From the sounds of
it, you have done all the trouble-shooting you can do on your own.  They may
have to dispatch a tech--wish we were closer.  Melco is very concerned with
issues in the field and will do whatever it takes to get/keep the machines
running.  Once the machines get any bugs worked out, they seem to be like
the Maytag and just "keep on running"!  We love ours.  Good luck--just sorry
this is a holiday time for you.
Sharon
Rod Springer
Melco Trained Technician
(We also do Design Shop Pro+ digitizing)
Boise, ID
(208) 938-3038
springer37@xxxxxxxxxxxx
----- Original Message ----- 
From: <Vfs762@xxxxxxx>
To: <amayausers@xxxxxxxxxxxxxxxx>
Sent: Sunday, July 04, 2004 12:12 PM
Subject: Re: [amayausers] need help with software


> HI Sharon,
> I took my training between the 1st and second machine, I have run metallic
> thread once, but have not been able to use that need again. Its happening
on all
> threads.  Someone asked me if it has a popping noise right before the
thread
> breaks, which it does.  I am suspecting greatly that its the rotary
> hook-what's your opinion on that?
> Thanks for the input.
> Vicki
>


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