Sharon, Thanks for all your help, I looks like my grandaughter will just have to wait on her "my dad is a marine" hat. daggone it. The last time I had a tech here there was no charge, is that still the same? I got my first machine in July 2002 and this machine in Feb 2003. I don't think i want to put any more money into this. I read somewhere that melco will pay for parts and labor, but the customer must pay for the tech's travel time (I may and hope I am mistaken) since I believe Hugo is my closest tech at about 5 hours away. Thanks again Vicki