Hello, need some help here. Was sewing out a design and she started sewing on the wrong needles. once that happened there was no way we could get the # 16 to sew as she is all mixed up. Was sewing another design and it stopped in the middle of a color change and timed out and made strange noises. What should I do? thank you, Phyllis Crickets' Creations pmcintire@xxxxxxxxxxx