May I suggest you go DIRECTLY to you sales rep and talk to them and if it's an issue - escalate it up the food chain if you did not get anything in writing regards to the machine warranty. Since this is he said, they said - it's a case where it's best handled directly with melco, rather than played out here on this list. I understand your frustration though. - - - - John Yaglenski President / Chief Executive Officer Levelbest Communications Graphic & Web Design - Strategic Marketing - Community Websites Levelbest Network WebSites Include: INTERCOT | WebDisney | AmayaUsers | INTERCOTwest Levelbest Embroidery | UrbanaMaryland | Mousehut This e-mail message and any attachments are confidential and may be privileged. If you are not the intended recipient, please notify Levelbest immediately -- by replying to this message or by sending an e-mail to john@xxxxxxxxxxxxx -- and destroy all copies of this message and any attachments. Thank you. ---------------------------------------- From: Custom Image <customimage@xxxxxxxxx> Sent: Wednesday, May 07, 2008 1:29 PM To: amayausers@xxxxxxxxxxxxx Subject: [amayausers.com] Re: extended warranty I just posted what my sales rep told me when he sold me the new machine. His EXACT words were ?this machine has a 100% PARTS & LABOR WARRANTY FOR 5 YEARS. IT WILL SAVE YOU MONEY TO BUY THIS NEW MACHINE THAN TO EXTEND THE WARRANTY ON YOUR OLD MACHINE.? It?s a SAD day when a sales rep will LIE to you just to get a SALE.